Medical Assistant – Pain Clinic Growth Path

Resolve Pain Solutions; Southaven (MS); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Mays & Schnapp Neurospine and Pain is seeking a compassionate Medical Assistant to support triage operations and clinical workflows in our Pain Management Clinic and Surgery Procedure Center.

You will handle patient communications, assist with provider orders and coordination, and maintain accurate documentation in the eClinicalWorks EMR system, contributing to efficient, patient-centered care and team collaboration.

Formación

• Graduate of an accredited Medical Assistant program required.
• Current Medical Assistant certification preferred but not required.
• Minimum of one year of clinical experience preferred.
• Experience in pain management, neurology, orthopedics, spine, or specialty clinic settings preferred.
• Experience using eClinicalWorks (eCW) strongly preferred.

Responsabilidades

• Manage patient voicemails and telephone encounters in the eCW EMR system.
• Triage patient concerns, medication requests, refill requests, and clinical questions according to clinic protocols and provider direction.
• Communicate professionally with providers, nurses, pharmacies, imaging facilities, and outside healthcare organizations to coordinate patient care.
• Document all patient communication accurately and timely within the EMR.
• Provide patients with instructions regarding treatment plans, appointments, procedures, and aftercare as directed.
• Perform patient intake and update medical records accurately and efficiently.
• Support provider order efficiency by assisting with timely follow-through on orders, referrals, imaging, medications, authorizations, and related patient care tasks.
• Monitor and assist with completion of assigned provider workflows and clinical follow‑up items to support continuity of care.
• Collect, document, and process urine drug screens (UDS) in accordance with clinic compliance standards and protocols.
• Support Durable Medical Equipment (DME) processes including patient fitting, education, and documentation.
• Assist with Connect Program (CCM) coordination and patient engagement activities.
• Prepare and organize patient charts, imaging, laboratory results, and clinical documentation for provider review.
• Maintain exam rooms, clinical supplies, and equipment to support efficient clinic operations.
• Assist with scheduling coordination and patient flow as needed.
• Ensure compliance with HIPAA, infection control standards, safety guidelines, and organizational policies.

Conocimientos

Communication skills

Organizational skills

Multitasking

EMR proficiency

HIPAA knowledge

eCW experience

Educación

Medical Assistant program

Medical Assistant certification

Herramientas

eClinicalWorks (eCW)

Descripción del empleo

Mays & Schnapp Neurospine and Pain is seeking a compassionate Medical Assistant to support triage operations and clinical workflows in our Pain Management Clinic and Surgery Procedure Center.

You will handle patient communications, assist with provider orders and coordination, and maintain accurate documentation in the eClinicalWorks EMR system, contributing to efficient, patient-centered care and team collaboration.