Paid Media Operations & Enablement Lead

Acadia; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

We are closed Christmas Eve throughNew

Year’s Day

12 weeks of fully paid parental leave

Health benefits

401k match

Growth opportunities

Flexible working hours

Monthly technology stipend

Floating holiday

Job summary

Acadia, a digital growth agency in Atlanta, seeks a Paid Media Operations Manager to own onboarding, enablement infrastructure, and documentation for the Paid Media team. This is not campaign work; you will streamline processes, run audits, and scale operations with platform certifications.

You’ll lead training programs, manage ramp plans for new hires, integrate AI tools, and coordinate across Account Management, Ad Ops, HR, and Finance. Strong workflow discipline is essential.

Qualifications

• Bachelor's degree in marketing, operations, communications, or related field (or equivalent hands-on work experience).
• 5-8 years of relevant experience; prior agency or marketing services environment preferred.
• Background in paid media with enough channel fluency to run an account audit and facilitate trainings.
• Demonstrated experience in project management, training and development, learning enablement, or operations.

Responsibilities

• Maintain the team’s resources, templates, and past media plans for onboarding and client handoffs.
• Resolve onboarding billing, access, and account ownership issues and ensure financial tracking.
• Run structured onboarding audits and document account history with quick-win flags.
• Develop audit frameworks and templates to standardize engagements.
• Review targeting, asset organization, and naming conventions during onboarding audits.
• Own onboarding readouts and post-onboarding retrospectives to identify gaps.
• Drive platform certification and surface updates, betas, and industry news.
• Incorporate competitive landscape reviews into onboarding and training resources.
• Lead full onboarding lifecycle from pre-hire checklists to ramp-in weeks.
• Plan and deliver training and L&D programs, including Lunch & Learns and remedial trainings.
• Communicate onboarding status and ramp criteria to Account Management.
• Coordinate onboarding across Account Management, Ad Ops, HR, and Finance; maintain the ops hub.
• Promote adoption of Asana and Google Drive for tracking and SOPs.
• Integrate AI tooling into onboarding, audits, and training workflows.

Skills

Verbal and written communication

Organizational skills

Facilitation and mentorship

Cross-team coordination

Education

Bachelor's degree in marketing, operations, communications, or related field

Tools

Google Suite

Asana

Job description

Acadia, a digital growth agency in Atlanta, seeks a Paid Media Operations Manager to own onboarding, enablement infrastructure, and documentation for the Paid Media team. This is not campaign work; you will streamline processes, run audits, and scale operations with platform certifications.

You’ll lead training programs, manage ramp plans for new hires, integrate AI tools, and coordinate across Account Management, Ad Ops, HR, and Finance. Strong workflow discipline is essential.