Paid Media Operations Manager

Acadia.io; Atlanta (GA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Parental leave

Health benefits

401k match

Growth opportunities

Flexible working hours

Tech stipend

Floating holiday

Job summary

Acadia is seeking a Paid Media Operations Manager in Atlanta to own onboarding, enablement, and documentation systems that scale our paid media practice. You will not manage campaigns but will ensure teams can operate faster and with less friction.

Reporting to the Director of Paid Media, you will run structured onboarding audits, maintain audit templates, drive platform certification, and coordinate across Finance, HR, and Account Management while integrating AI tooling into workflows.

Qualifications

• Bachelor’s degree in marketing, operations, communications, or related field.
• 5-8 years of relevant experience; agency or marketing services environment preferred.
• Background in paid media with ability to audit accounts and facilitate trainings.

Responsibilities

• Own onboarding lifecycle and ramp for new hires and clients.
• Lead training & development programs, Lunch & Learns, and remedial trainings.
• Maintain onboarding resources, templates, and audit frameworks.
• Coordinate across Account Management, Ad Ops, HR, Finance.
• Drive adoption of Asana and Google Drive for task tracking.

Skills

Account audits

Onboarding

Training & L&D

Documentation

Process improvement

Cross-team coordination

Google Suite

Education

Bachelor’s degree in marketing, operations, communications, or related field

Tools

Asana

Google Drive

Job description

Paid Media Operations ManagerLocation: Atlanta, GADepartment: Paid MediaReports To: Director, Paid MediaWho We Are:Acadia is a trusted digital growth agency for mid-market disrupters. We help brands out-flank theircompetition through paid media, retail media and marketplaces, analytics, SEO and CRO, and content andcreative services. Headquartered in Atlanta with a team across the globe, we’re a tight-knit and fast-growingteam of marketing strategists and analysts, driven to make a real impact for our clients and communities.About the Job:Acadia is looking for a Paid Media Operations Manager to own the systems, onboarding, and enablementinfrastructure that allow our Paid Media team to scale. This is a dedicated operations and enablement role,not a campaign management role.Reporting to the Director of Paid Media, you will own the end-to-end onboarding experience for both newclients and new team members, run the department’s training and L&D program, conduct structuredaccount audits, and maintain the documentation systems that hold our process together. You are theconnective tissue between what the team needs to know and where to find it.The ideal candidate has enough paid media channel fluency to conduct a meaningful account audit andfacilitate trainings, paired with genuine operational discipline and a talent for building repeatable processes.You will not be executing campaigns or advising clients directly; you will be making sure everyone who doescan do it faster, more consistently, and with less friction.Responsibilities:Maintain the team’s strategic resources, templates, and past media plans so new team members and clients have what they need from day oneResolve billing, access, and account ownership issues during onboarding, and ensure new accounts are set up in financial tracking before handoffRun structured account audits for every new client, documenting account history, flagging structural issues, and identifying quick winsBuild and maintain the audit frameworks and templates that keep execution consistent across engagementsReview targeting setups, asset organization, and naming conventions during onboarding audits, flagging gaps to account leads and Ad OpsOwn onboarding readout templates and run post-onboarding retrospectives to identify process gapsDrive platform certification across the team and maintain a consistent mechanism for surfacing platform updates, betas, and industry newsFold competitive landscape review into onboarding audits and keep competitive intelligence training resources currentOwn the full team member onboarding lifecycle, from pre-hire checklists through structured ramp in a new hire’s first weeksRun the team’s training and L&D program end to end: ideation, scheduling, content creation, and delivery of Lunch & Learns and remedial trainingsOwn internal communication of onboarding status, timelines, kickoff processes, and ramp-down criteria to Account ManagementCoordinate onboarding across Account Management, Ad Ops, HR, and Finance, and maintain the paid media operations hubDrive adoption of Asana and Google Drive for task tracking and documentation, and keep SOPs and best-practice resources currentIntegrate AI tooling into onboarding, audit, and training workflows, and document repeatable workflows the team can adoptWhat we offer – The PerksA work environment that enthusiastically encourages creativity, risk-taking, and growthPaid holidaysPaid time offWe are closed Christmas Eve through New Year’s Day12 weeks of fully paid parental leave to welcome and bond with your growing familySolid health benefits (medical, dental, and vision insurance)401k matchOpportunity for growth that is second to none in the industryFlexible working hoursMonthly technology stipend to support your remote work setupFloating holidayHere’s how we live our values at AcadiaCan-do: We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find and take ownership.Curiosity: We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.Candor: We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships where respect and humanity thrive.Community: We will make lives better for those people, clients, and other deserving causes that we care deeply about.Acadia is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin,sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe that themore diverse we are, the more creative our work will be!Qualifications:ExperienceBachelor’s degree in marketing, operations, communications, or a related field (or equivalent Hands-on work experience)5-8 years of relevant experience; prior agency or marketing services environment preferredBackground in paid media with enough channel fluency to run an account audit and facilitate Trainings; you do not need to be a specialist practitionerDemonstrated experience in project management, training and development, learning enablement, or operationsSkillsExcellent verbal and written communication skillsExceptional organizational skills and process discipline; comfortable building and maintaining structured documentation systemsProficiency in Google Suite and AsanaStrong facilitation and mentorship skills; comfortable leading trainings in group settingsAble to coordinate across teams and levels without direct authority, and stay composed across concurrent workstreams