Paid Customer Service Analytics Intern – Hybrid, 10 Weeks

HCSC; Chicago (IL); Sur place; USD 26 000 - 47 000; Temps partiel

Résumé du poste

HCSC is offering a ten-week paid internship in Chicago, IL, designed to give hands-on experience in customer service business analysis. You will collaborate with cross-functional teams, analyze information, and develop solutions that address business needs while delivering a final presentation to leadership.

Success comes from eagerness to learn, strong communication, and a proactive mindset with attention to confidentiality and compliance.

Qualifications

• Pursuing a bachelor’s degree; rising senior with a major in business, data analytics, information technology, information systems, or computer science.
• Graduation date between December 2027 and June 2028
• Minimum GPA of 3.0/4.0
• Available for the full duration of the 10-week program
• Unrestricted authorization to work in the United States; sponsorship is not available for this role
• Prior related technical internship or work experience is a plus
• Volunteerism or leadership experience is a plus
• Eagerness to learn, grow and contribute
• Demonstrated interpersonal skills including clear and concise verbal and written communication
• Strong analytical and problem-solving skills
• Results-oriented with a continuous improvement mindset and an ability to grasp new and unfamiliar concepts
• Strong organizational and multi-tasking skills with the ability to prioritize and support multiple projects
• Practical, developed PC skills, especially Office 365 and virtual team collaboration tools (MS Teams, Word, SharePoint, etc.)

Responsabilités

• Actively participate in HCSC’s formal internship program and support business objectives and member-focused solutions.
• Work with cross-functional teams in business and technical areas to contribute to project work, analyze information, and support solution development.
• Own components of project work and deliverables with guidance from a mentor and manager.
• Conduct research, analyze data and develop recommendations that inform real business decisions.
• Collaborate with cross-functional teams to support departmental initiatives.
• Develop and deliver a final internship presentation to department leadership covering the project, results, and recommendations.
• Maintain complete confidentiality of company business and comply with HIPAA, Diversity Principles, Corporate Integrity, and applicable policies.

Connaissances

Analytical skills

Interpersonal skills

Communication

Organizational skills

Office 365

MS Teams

SharePoint

Formation

Pursuing bachelor’s degree

Outils

MS Teams

SharePoint

Word

Excel

Description du poste

HCSC is offering a ten-week paid internship in Chicago, IL, designed to give hands-on experience in customer service business analysis. You will collaborate with cross-functional teams, analyze information, and develop solutions that address business needs while delivering a final presentation to leadership.

Success comes from eagerness to learn, strong communication, and a proactive mindset with attention to confidentiality and compliance.