PACT Behavioral Health Case Manager & Community Support

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network, Inc. is seeking a Rehabilitation and Support Specialist for the PACT program in Worcester, MA.

This role focuses on case management, community outreach, and coordinated care within a multidisciplinary team to support recovery and independent living. You will provide in-home and community-based services, assist with daily living skills, transportation, and medication support, while upholding MAP requirements and collaborating with clinicians and families to promote

Qualifications

• Bachelor’s degree in a mental health or related human-services field required in accordance with program contract requirements.
• At least six months of experience in human services, behavioral health, community-based services, rehabilitation, or a related setting preferred.
• Commitment to empowerment, recovery, personal growth, human rights, housing stability, and meaningful community integration for individuals served.
• Ability to establish rapport and provide respectful, culturally responsive, person-centered support to individuals from varied backgrounds and with complex behavioral health needs.
• Strong case-management, outreach, crisis-response, observation, problem-solving, and independent decision-making skills, with appropriate use of consultation and supervision.
• Must obtain and maintain Medication Administration Program (MAP) certification within the introductory period of employment; training in the Sequential Intercept Model, LSI, and motivational interviewing is preferred and may be provided.
• Valid driver’s license and a reliable vehicle available during all working hours required, along with the ability to meet BHN driving and transportation requirements.
• Ability to meet the schedule and essential-staff expectations of a community-based program and the physical requirements of the role, including lifting, carrying, pushing, or pulling up to 40 pounds, with or without reasonable accommodation.

Responsibilities

• Serve as the primary case manager for an assigned caseload, coordinating person-centered services that promote recovery, independent living, and community integration for individuals supported by the Program of Assertive Community Treatment (PACT).
• Provide frequent outreach in individuals’ homes and community settings, build trusting relationships, and implement strategies that support individualized treatment-plan goals and objectives.
• Coordinate and provide safe, timely transportation to medical appointments, treatment services, recreational activities, shopping, errands, and other community-based needs.
• Support individuals in developing and maintaining social connections, strengthening relationships with family members and guardians, and participating in religious, recreational, and community groups of their choice.
• Assist with activities of daily living, including food shopping, laundry, household tasks, money management, housing stability, and other skills that support greater independence.
• Monitor individuals’ overall health and well-being and assist with medication treatment and administration in accordance with MAP requirements, agency policy, and the plan of care.
• Provide crisis intervention and emergency support as needed, promptly communicating changes in risk, health, safety, housing, or behavioral health needs to the multidisciplinary team.
• Collaborate with PACT clinicians, nurses, prescribers, rehabilitation staff, peer specialists, community providers, families, and other supports to deliver coordinated, integrated care.
• Complete accurate progress notes by the end of each shift and submit incident reports, medication occurrence reports, treatment-plan documentation, and other time-sensitive records as required.
• Maintain familiarity with PACT policies and procedures, provide coverage across PACT locations as needed, participate in required training and supervision, and perform other assigned duties.

Skills

Case management

Outreach

Crisis intervention

Documentation

Interpersonal skills

Team collaboration

Time management

MAP certification

Education

Bachelor’s degree in mental health or related field

Tools

Electronic documentation

Job description

Behavioral Health Network, Inc. is seeking a Rehabilitation and Support Specialist for the PACT program in Worcester, MA.

This role focuses on case management, community outreach, and coordinated care within a multidisciplinary team to support recovery and independent living. You will provide in-home and community-based services, assist with daily living skills, transportation, and medication support, while upholding MAP requirements and collaborating with clinicians and families to promote