PACS Administrator III

Eisenhower Medical Center; Rancho Mirage (CA); On-site; USD 94,000 - 143,000; Full time

Job summary

Eisenhower Health seeks a seasoned RIS/PACS Administrator to own architecture, upgrades and maintenance of PACS/RIS/CPACS systems. You will partner with radiology and cardiology teams to optimize imaging workflows, improve efficiency and reduce errors while guiding system configurations and project delivery.

The role requires a decade of PACS administration experience, strong certifications in DICOM/Radiology tools, and leadership in complex deployments.

Qualifications

• Bachelor's degree in IT or healthcare field required.
• Ten years PACS Administrator experience required; fourteen years in lieu of degree acceptable.
• Certification in DICOM, Radiant, Cupid, AART, RN, RT required; PMP/Epic preferred within 1 year.

Responsibilities

• Lead planning, implementation, monitoring and maintenance of PACS/RIS/CPACS architecture.
• Collaborate with radiologists and staff to optimize hanging protocols and exam filters.
• Design software install packages and ensure documentation (Confluence) is up to date.
• Mentor PACS Admin I and II and lead complex imaging projects.
• Coordinate maintenance activities and provide Level 3 support.

Skills

PACS administration

Project management

Education

Bachelor's degree in IT or healthcare

Master's degree in Information Systems or Healthcare

Tools

MS Office

Visio

RIS/PACS applications

Ticketing systems

Confluence

Job description

Default Work Shift: Day (United States of America) Hours: 40 Salary range: $45.20 - $68.65 Schedule: Full Time Shift Hours: 8 Hour employee Department: Information Systems Job Objective: Responsible for RIS/PACS and CPACS application architecture, strategic planning, project proposal and overall project execution, upgrades and regular maintenance of Pictorial Archiving Communication Systems and modalities. Serves as a content expert for imaging and cardiology workflows. Works with the RIS/PACS Manager to plan and implement new systems, optimize workflows and system configuration to improve clinical workflows and reduce the opportunities for errors or delays.

Job Description

Education: Required: Bachelor's degree in IT or healthcare related field or an additional four (4) years of applicable experience in lieu of bachelor's degree. Preferred: Master's degree in Information Systems or Healthcare related field.

Licensure/Certification: Required: One (1) relevant Clinical, IT and/or Clinical Application Certification (DICOM, Radiant, Cupid, AART, RN, RT); additional relevant (DICOM, Epic, Technical, PMP) certification within one (1) year of hire/promotion. Preferred: Clinical (AART, RN, RT or related healthcare license/certification), DICOM (CDIP), Imaging Professional (CRA, CIIP, CPAS, CPSA, Epic), Technical (Security+, Network+, HL7), Project Management (Project+, PMP)

Experience: Required: Ten (10) years of PACS Administrator experience or fourteen (14) years of PACS Administrator experience in lieu of bachelor's degree; including five (5) years of experience in leading application upgrades and PACS technical system administration (database administration, system administration). Preferred: Experience with a mix of imaging clinical operations, Imaging PACS application, project management.

Reports To: Manager-RIS PACS Supervises: N/A Ages of Patients: N/A Blood Borne Pathogens: Minimal/ No Potential Skills, Knowledge, Abilities: Ability to facilitate the skill development of team members, Ability to proactively facilitate issue resolution, manage improvement projects resolve issues at the root cause, Ability to review open items, plan and execute work without direction or supervision, Ability to set the model behavior for developing and maintaining positive interpersonal relations with peers, users and vendors and is an expert in conflict resolution, Excellent communication, oral and written skills; ability to prepare meeting agendas, summary notes, and communications to end users, Excellent customer service skills and adept at resolving PACS issues, Expert at efficiently and effectively identifying issues, documenting findings and workflows; works closely with leaders to identify and implement solutions, Expert at managing issue and service requests; ability to identify timelines, plan and engage operational leaders, Expert in common business applications, MS Office, Visio, RIS / PACS applications, IS ticket management systems and general workstation troubleshooting tools, Expert in effective time management skills , Expert in logical troubleshooting application and workstation solutions, logical analysis and has a demonstrated track record of performing root cause analysis and creating plans to resolve issues, Expert in radiology and cardiology software systems, integration, networking, server design, and operating systems, Expert in teaching/training radiology and cardiology staff to application workflows; ability to mentor team members in skill advancement

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Leads planning implementing, monitoring, and maintaining the Picture Archiving and Communication System (PACS) and provides highly skilled technical assistance to operations staff and the RIS/PACS manager on imaging best practices, complex design and application architecture.
3. Partners with radiologists, technologists and staff to recommend, create and optimize hanging protocols, exam filters, dictation profiles, reports and prioritizing issue resolution and mentors staff to do the same.
4. Expert in engineering connectivity between imaging modalities and PACS, mentors the staff in best practices for configuration, testing, documentation and issue resolution. Designs and manages the portfolio of modalities and the tools to route DICOM images to systems like post processing, artificial intelligence, routers and downstream systems. Recommends application architecture modifications to optimize performance.
5. Designs software install packages and expert in provider and staff adoption. Advises on applications and workflows and ensures the overall PACS confluence documentation is up to date. Mentors PACS Admin I and II in documentation standards.
6. Proactively troubleshoots interface errors with Radiology and Cardiology systems. Leads improvements using Lean and root cause analysis process and tools to optimize workflows and reduce errors.
7. Sets a positive tone and mentors team members to be curious and seek to understand "how and why" processes work.
8. Coordinates maintenance activities, provides level three support and works closely with customers and the RIS/PACS team to resolve issues. Mentors PACS and other team members in skill development to do the same.
9. Advises on dashboard creation and advises on radiology, cardiology and imaging reports and ensure dashboards support operational outcomes.
10. Leads by example and mentors others in quality documentation in tickets, confluence and project plans while seeking input from leaders.
11. Leads large imaging projects and provides advanced process improvement experience and recommends improvements to enhance efficiency and quality outcomes. Works with the Senior Management Team to design and implement methods which improve PACS applications and architecture.
12. Monitors performance reports, work queues, interface error logs to ensure systems are performing optimally, and guides the development and adoption of solutions. Provides complex advice on technology and processes to enhance proactive alerts of application or integration issues.
13. Models and ensures effective communication with physicians and other clinical personnel. Ensures effective communication within and between assigned departments, vendors and IS staff members.
14. Guides operational owners and leaders in Information Technology system selection that supports and maximizes operational goals and objectives.
15. Leads complex RIS/PACS projects, recommending system configuration, advising on imaging workflows and completing the activities necessary to successfully deliver projects on time and on budget. Manages a large volume of work and appropriately engages senior leadership to mitigate project issues and risks.
16. Leads the implementation of tools, technology and processes to efficiently and effectively support Tumor Board conferences and optimizes systems to support privacy and security.
17. Develops written procedures, complex integration drawings and dataflow maps and mentors the team in developing advances technical documentation skills.
18. Completes RIS/PACS/CPACS competencies and assists other staff with competency sign off.
19. Participates in the RIS/PACS On Call rotation.
20. Performs other duties as assigned.

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we've been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.