Position Summary
The Packer is responsible for accurately and efficiently packing customer orders in compliance with established SOPs, quality standards, and safety guidelines. This role plays a critical part in ensuring on-time shipment, order accuracy, and a positive customer experience.
Key Responsibilities
- Pack customer orders according to system instructions and standard operating procedures (SOPs).
- Verify correct items, quantities, and order details prior to packing.
- Operate packing equipment and tools (e.g., vertical bagging machines, scanners, ProGlove, scales).
- Apply correct labels and ensure cartons/bags meet shipping and carrier requirements.
- Perform basic quality checks to ensure packaging integrity and accuracy.
- Maintain a clean, organized, and safe work area at all times.
- Meet productivity, accuracy, and quality targets.
- Follow all safety, ergonomic, and compliance guidelines.
- Support cross-functional tasks as needed (returns, rework, or other DTC functions).
Required Skills & Qualifications
- Ability to follow detailed instructions and SOPs consistently.
- Strong attention to detail and accuracy.
- Basic computer or handheld device experience.
- Ability to stand for extended periods and perform repetitive tasks.
- Ability to lift up to required weight limits per safety guidelines.
- Team-oriented mindset with a positive and reliable work ethic.
Preferred Qualifications
- Previous warehouse, packing, or fulfillment experience.
- Experience in a DTC or e-commerce environment.
- Demonstrated flexibility to support multiple departments.
Performance Expectations
- High order accuracy and quality compliance.
- Consistent productivity aligned with operational targets.
- Adherence to safety and standard work requirements.
- Willingness to learn, adapt, and take feedback.