Packaging & Labeling Customer Success Specialist

Inovar Packaging Group; Milford (NH); On-site; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Competitive pay + Bonus

Comprehensive benefits package

PTO and company holidays

Career growth opportunities

Job summary

Inovar Packaging Group, LLC, is a premier flexographic and digital printing company delivering top-quality packaging solutions in North America. The Label/Packaging Customer Service Specialist serves as the primary customer contact, handling orders from placement to shipment in a fast-paced environment, with emphasis on accuracy and proactive communication.

The role supports customers through order processing, artwork coordination, and collaboration with Purchasing and Scheduling Lead to ensure

Qualifications

• Experience in a customer service focused role within a manufacturing environment; printing or packaging industry experience preferred.
• Strong time management and organizational skills with the ability to multitask, prioritize, and meet deadlines.
• High attention to detail with a demonstrated commitment to order accuracy and documentation standards.
• A proactive, client service mindset with strong critical thinking and problem-solving abilities.
• Ability to collaborate effectively with team members to support organizational goals and maintain a positive work environment.

Responsibilities

• Accurately enter and maintain order data within the ERP-based production and order management system to support on-time delivery and minimize rework or production delays.
• Review and confirm order specifications, pricing, quantities, and delivery requirements prior to release to production.
• Coordinate artwork communication between the customer and graphics team, ensuring proofs, revisions, and final approvals are accurately documented.
• Monitor order progress across quoting, graphics, production, quality, purchasing, scheduling, and shipping to ensure alignment with customer expectations.
• Proactively identify and resolve order discrepancies, artwork concerns, delivery risks, and quality issues.
• Maintain system integrity by following standardized documentation processes to support operational visibility and reporting accuracy.
• Provide exceptional customer service with a focus on accuracy, responsiveness, accountability, and relationship building.
• Perform additional duties as assigned by the Customer Experience and Marketing Manager.

Skills

Customer service

Time management

Attention to detail

Communication

Problem solving

Tools

Microsoft Office

ERP/CRM software

Job description

Inovar Packaging Group, LLC, is a premier flexographic and digital printing company delivering top-quality packaging solutions in North America. The Label/Packaging Customer Service Specialist serves as the primary customer contact, handling orders from placement to shipment in a fast-paced environment, with emphasis on accuracy and proactive communication.

The role supports customers through order processing, artwork coordination, and collaboration with Purchasing and Scheduling Lead to ensure