Label & Packaging Customer Experience Specialist

Inovar Packaging Group LLC; Milford (NH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Benefits package

PTO & holidays

Career growth

Job summary

Inovar Packaging Group, LLC is seeking a Label/Packaging Customer Service Specialist to serve as the primary customer contact, handling emails and calls, processing orders, and documenting requirements to ensure accurate, timely shipments.

You will collaborate with Purchasing, Scheduling Lead, and graphics to manage proofs, revisions, and approvals, supporting growth through customer retention and operational efficiency.

Qualifications

• Experience in a customer service focused role within a manufacturing environment; printing or packaging industry experience preferred.
• Strong time management and organizational skills with the ability to multitask, prioritize, and meet deadlines.
• High attention to detail with a demonstrated commitment to order accuracy and documentation standards.
• A proactive, client service mindset with strong critical thinking and problem-solving abilities.
• Ability to collaborate effectively with team members to support organizational goals and maintain a positive work environment.
• High proficiency in Microsoft Office and ERP or CRM applications.
• Excellent interpersonal and communication skills.
• Demonstrated ability to plan effectively and adapt to shifting priorities and schedules.

Responsibilities

• Accurately enter and maintain order data within the ERP-based production and order management system to support on-time delivery and minimize rework or production delays.
• Review and confirm order specifications, pricing, quantities, and delivery requirements prior to release to production.
• Coordinate artwork communication between the customer and graphics team, ensuring proofs, revisions, and final approvals are accurately documented.
• Monitor order progress across quoting, graphics, production, quality, purchasing, scheduling, and shipping to ensure alignment with customer expectations.
• Proactively identify and resolve order discrepancies, artwork concerns, delivery risks, and quality issues.
• Maintain system integrity by following standardized documentation processes to support operational visibility and reporting accuracy.
• Provide exceptional customer service with a focus on accuracy, responsiveness, accountability, and relationship building.
• Perform additional duties as assigned by the Customer Experience and Marketing Manager.

Skills

Customer service

Manufacturing

Time management

Attention to detail

ERP/CRM

MS Office

Communication

Problem solving

Team collaboration

Tools

ERP

CRM

Job description

Inovar Packaging Group, LLC is seeking a Label/Packaging Customer Service Specialist to serve as the primary customer contact, handling emails and calls, processing orders, and documenting requirements to ensure accurate, timely shipments.

You will collaborate with Purchasing, Scheduling Lead, and graphics to manage proofs, revisions, and approvals, supporting growth through customer retention and operational efficiency.