Package & Hospitality Operations Lead

Please Assist Me; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

PTO

FSA

Job summary

Please Assist Me in Chicago is seeking a Package and Hospitality Operations Supervisor to lead service quality across package room operations and resident experiences. The role suits someone who enjoys leading people, coordinating multiple service functions, and keeping fast-paced operations organized.

You will oversee package room management, supervise staff, log and track packages, and ensure safe, efficient delivery to residents.

Qualifications

• 2+ years of management or supervisory experience.
• Eligibility to work in the United States.
• Availability for occasional weekend and evening shifts if needed.
• Experience in hospitality, residential services, logistics, or property management is preferred.
• Experience coordinating with residents, concierge teams, building management, and delivery partners is a plus.

Responsibilities

• Oversee package room operations and staff.
• Receive, log, and track incoming packages.
• Deliver packages to residents' units when required.
• Maintain a clean, safe, and organized warehouse and package room.
• Coordinate with residents, staff, and delivery partners.
• Assist with hospitality tasks to create positive resident experiences.

Skills

Management experience

Tools

Scanners

Carts and dollies

Job description

Please Assist Me in Chicago is seeking a Package and Hospitality Operations Supervisor to lead service quality across package room operations and resident experiences. The role suits someone who enjoys leading people, coordinating multiple service functions, and keeping fast-paced operations organized.

You will oversee package room management, supervise staff, log and track packages, and ensure safe, efficient delivery to residents.