Package Dispatch Supervisor: Analytics & Ops Lead

UPS; Santa Rosa (CA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical and Prescription Coverage

Dental Coverage

Vision Coverage

401(k) retirement program

Vacation

Job summary

UPS in Santa Rosa, CA is seeking a Dispatch Analyst to support the Package Dispatch Supervisor by analyzing dispatch plans, publishing reports and auditing service performance. The role emphasizes data-driven decisions, mapping and loop analysis to optimize daily operations.

The ideal candidate will hold a Bachelor's degree (or international equivalent), have DPS/UDC familiarity, strong MS Office skills, and a customer-focused, well-organized mindset.

Qualifications

• Bachelor's Degree or International equivalent preferred.
• Experience with DPS and UDC is a plus.
• Proficiency in Microsoft Office and related tools.
• Customer-focused with strong planning and organizational skills.
• Familiarity with package flow technologies is a plus.

Responsibilities

• Verifies system downloads and validates dispatch data.
• Identifies service failures and/or exceptions in dispatch.
• Produces and distributes daily reports for stakeholders.
• Updates reports and communicates changes to Package Dispatch Supervisor.
• Uses mapping tools to assist dispatch planning.
• Compares actual dispatch against planned dispatch to identify gaps.
• Maintains loop analysis for periodic review of all loops.
• Leverages available reports and systems for audits and improvements.
• Completes monthly dispatch audit.

Skills

Customer-focused

Planning & organizing

Education

Bachelor's degree or international equivalent

Tools

Dispatch Planning System (DPS)

UDC knowledge

Microsoft Office

Job description

UPS in Santa Rosa, CA is seeking a Dispatch Analyst to support the Package Dispatch Supervisor by analyzing dispatch plans, publishing reports and auditing service performance. The role emphasizes data-driven decisions, mapping and loop analysis to optimize daily operations.

The ideal candidate will hold a Bachelor's degree (or international equivalent), have DPS/UDC familiarity, strong MS Office skills, and a customer-focused, well-organized mindset.