Package Concierge

Strattonamenities; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Stratton Amenities is looking for energetic and professional individuals to provide outstanding service in a luxury residential high-rise in Dallas, TX. Ideal candidates will have a passion for exceptional hospitality and at least two years of experience in the field. Responsibilities include greeting residents and visitors, managing package deliveries, and exceeding guest expectations with anticipatory service. The role is available for both full-time and part-time positions, offering a fun work environment and competitive pay.

Qualifications

• At least two years of hospitality experience.
• Ability to listen and react quickly to requests.
• Maintain a neat and professionally groomed appearance.

Responsibilities

• Greet and direct residents and visitors.
• Check-in future residents and scan their IDs.
• Notify residents when they have a package.

Skills

Excellent verbal and written communication skills

Excellent problem-solving skills

Interpersonal skills

Guest service abilities

Organizational skills

Positive attitude

Job description

Dallas, United States | Posted on 04/14/2026

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high‑rise in Dallas, TX. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Availability: Full‑time, Part‑time

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem‑solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two years of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self‑motivated showing a positive attitude
• Maintain a neat and professionally well‑groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors
• Acknowledge all residents, visitors and vendors at all times
• Greet future residents and create a memorable first impression
• Check‑in future residents and scan their ID’s prior to their scheduled tours
• Accurately log resident packages
• Notify residents when they have a package
• Perform package inventory audits
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, guests and the onsite team
• Monitor lobby and package room, and maintain organization and cleanliness
• Assist in the scheduling and completion of all amenities’ requests including residents’ move‑ins, pet walking, dry‑cleaning pick‑ups and drop‑offs, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned by onsite management

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.