Front Desk Concierge

Strattonamenities; Flower Mound (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Stratton Amenities is seeking passionate and professional individuals for concierge positions in Flower Mound, Texas. Applicants should be friendly, energetic, and committed to providing exceptional hospitality. Full-time and part-time roles available, with a focus on guest relations and ensuring a positive experience for residents.

The ideal candidate will possess strong communication and problem-solving skills, as well as at least two years of hospitality experience. We offer competitive pay in a fun work environment with rewards based on performance.

Qualifications

• At least two years of hospitality experience required.
• Must maintain a neat and professionally well-groomed appearance.
• Experience in hospitality, upscale customer service, or retail necessary.

Responsibilities

• Greet and direct residents and visitors.
• Exceed residents' and guests' expectations with anticipatory service.
• Monitor lobby and surveillance cameras for safety and security.

Skills

Excellent verbal and written communication skills

Excellent problem-solving skills

Interpersonal skills and exceptional guest service abilities

Organized, proactive, and self-motivated

Ability to listen and react quickly

Job description

Flower Mound, United States | Posted on 06/12/2026

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts available:

Full-time and part-time positions available – Must be able to work weekends and holidays.

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.