PACE RECEPTIONIST

NEMS; San Jose (CA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

NEMS is seeking a PACE Receptionist to warmly greet Participants and visitors at the PACE Center, handling check-in and information requests as the first point of contact.

Responsibilities include clerical work, scheduling, mail handling, and coordinating room usage and resources, while using Epic for workflows and reporting as needed.

Qualifications

• High school diploma or equivalent is required.
• Current BLS and First Aid certification is required.
• Proficiency with computer systems and business software, including Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Detail orientation and good typing skills are essential.

Responsibilities

• Greet Participants and visitors and manage check-in with ID verification.
• Answer phones, provide general assistance, and route calls.
• Return voice and TTY messages.
• Schedule and track appointments for Participants and make reminder calls.

Skills

Customer service

Typing

Attention to detail

Phone etiquette

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Summary Of Position

The PACE Receptionist provides telephonic and in-person greeting to Participants enrolled in the NEMS Program of All-Inclusive Care for the Elderly (PACE). He/she is the first point of contact with the PACE Center when Participants and visitors call or visit. Duties include clerical, reception, and project-based work.

Summary Of Position

The PACE Receptionist provides telephonic and in-person greeting to Participants enrolled in the NEMS Program of All-Inclusive Care for the Elderly (PACE). He/she is the first point of contact with the PACE Center when Participants and visitors call or visit. Duties include clerical, reception, and project-based work.

Essential Job Functions

• Greets Participants and visitors to the PACE Center. Ensures everyone is checked-in and has appropriate identification.
• Answers the phone, provides general assistance, and transfers calls to the appropriate department/individual.
• Retrieves and responds to all voice and TTY messages.
• Assists with scheduling and tracking appointments for Participants and conducting appointment reminder calls.
• Receives and distributes incoming mail. Processes inter-office and outgoing mail.
• Maintains schedules and processes for staff to utilize PACE resources, including meeting rooms, Participant facilities (showers, laundry), and vehicles.
• Assists with meeting scheduling, minutes, and logistics.
• Types correspondence, memos, and reports as directed.
• Maintains inventory of office supplies and replenishes as needed. Assists PACE staff with ordering supplies through purchasing.
• Assists with running reports to support the daily operations of PACE
• Serves as a liaison between field workers (e.g., drivers and caregivers) and the center.
• Utilizes Epic appropriately and efficiently and serve as content and workflow expert for resolving issues and proposing solutions in Epic.
• Performs other job duties as required by manager/supervisor.

Qualifications

QUALIFICATIONS

Required

• High school diploma or equivalent.
• Current BLS and First Aid required
• Must be proficient in the use of computer systems and business software, including Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Must be detail oriented and have good typing skills.

Preferred

• At least one (1) year administrative experience.
• Must have strong customer service skills and professionalism. Prior customer service experience is a plus.
• Prior experience in a medical or healthcare setting is a plus.

Language

• Must be able to fluently speak, read and write English.
• Fluency in Cantonese is required.
• Fluency in other languages is an asset.

Status

This is an FLSA non-exempt position.

This is not an OSHA high-risk position.