PACE Ombudsman Advocate for Participant Rights

Denver Regional Council of Governments; Colorado; On-site; USD 30,000 - 73,000; Full time

Job summary

Denver Regional Council of Governments is seeking a PACE Ombudsman to advocate for participants and navigate service delivery systems. The role involves visits to PACE centers, investigations of complaints, and coordinating with state and local agencies to resolve issues.

Required is a bachelor’s degree in gerontology, social work or related field, plus 2–4 years of related experience in human services. The position emphasizes advocacy, confidentiality, and regulatory compliance.

Qualifications

• Bachelor’s degree in gerontology, social work or related human services field.
• Two to four years of related human services experience.
• Knowledge of oversight and advocacy in health care services.

Responsibilities

• Conduct ongoing visits of PACE centers for observation and compliance monitoring; interview staff, administration and participants; assess needs for intervention or escalation.
• Receive and review complaints; investigate and gather grievance information; maintain client confidentiality.

Skills

Interpersonal skills

Investigation

Advocacy

Regulatory knowledge

Education

Bachelor’s degree in gerontology, social work or related human services field

Job description

Denver Regional Council of Governments is seeking a PACE Ombudsman to advocate for participants and navigate service delivery systems. The role involves visits to PACE centers, investigations of complaints, and coordinating with state and local agencies to resolve issues.

Required is a bachelor’s degree in gerontology, social work or related field, plus 2–4 years of related experience in human services. The position emphasizes advocacy, confidentiality, and regulatory compliance.