Continuing Care Case Manager

Southwestern Pennsylvania Human Services, Inc. (SPHS); United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and dental benefits

Retirement plan

Tuition discounts

Career advancement opportunities

Generous time off

Be an SPHS Hero!

Job summary

SOUTHWEST BEHAVIORAL CARE, INC. in Greensburg, PA is seeking a client services liaison who assesses service needs and links individuals and families to health and social services, focusing on overcoming barriers to substance use treatment and recovery.

You will coordinate referrals, monitor participation, maintain case records, and support clients through training, on-call coverage, and adherence to laws and confidentiality.

Qualifications

• Must have an associate degree or equivalent in a related field.
• Ability to learn and use an electronic health records system.
• Knowledge of substance use and mental health programs available locally.
• Ability to obtain vital interview information to make service recommendations.
• Must be eligible for necessary federal clearances.

Responsibilities

• Acts as the single point of contact for linking and referral to health and social services.
• Links individuals to recovery-focused supports and services.
• Identifies barriers to treatment and guides navigation through barriers.
• Monitors participation and provides support to encourage engagement.
• Assists with addressing social determinants of health affecting treatment access.
• Coordinates contacts with referral sources and represents the program at trainings and meetings.
• Maintains client records and submits required reports accurately and timely.
• May participate in staff on-call rotation to assist clients remotely after hours.
• Adheres to policies, laws, and confidentiality requirements.

Skills

Interpersonal communication

Interviewing skills

Computer literacy

Knowledge of substance use

Compliance

Transportation

Education

Associate degree in social work, chemical dependency, psychology, criminal justice, or related human services field from an accredited college or university

Job description

Comprehensive Benefits Package Tuition Discounts Career Advancement

SOUTHWEST BEHAVIORAL CARE, INC.

Greensburg, PA Location

Overall Function:

Assesses service needs and provides assistance in linking and accessing health and social service systems and interventions as identified through a life domain appraisal.

Essential Functions:

• Acts as the individual/familys single point of contact for multiple health and social service system linkages, navigation, and referral to address barriers to substance use treatment services and recovery.
• Links individuals/families to supports and recovery-focused services.
• Identifies treatment and recovery barriers and walks with the individual to navigate through the identified barriers.
• Monitors the individual/familys participation in services and provides support to encourage participation.
• Assists in addressing social determinants of health, which may be a barrier to treatment and recovery.
• Coordinates and maintains contacts and visits with referral sources and represents the program and agency at various training sessions, community education presentations, and meetings.
• As necessary, participates in all appropriate staff meetings and maintains beneficial dialogue with all members of the community referral sources, as necessary, regarding assigned clients.
• Maintains current client case record activity and progress; prepares and submits all required program reports and documentation in an accurate and timely manner.
• May participate in the staff on-call after-hours rotation process to assist clients, telephonically, with accessing higher emergent levels of treatment care.
• Adheres to all policies, laws, regulations, and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.

Qualifications

• Associate degree in social work, chemical dependency, psychology, criminal justice, or related human services field from an accredited college or university; OR any equivalent combination of experience and training.
• Has basic computer skills commensurate with the position and the ability to learn a computer-based electronic health records system.
• Demonstrates knowledge of substance use, mental health programs, and available social services OR possesses the skills to learn such.
• Demonstrates ability to obtain vital information during an interview to make proper service recommendations.
• Must not be excluded from participation in Medicare, Medicaid, or any other federal health care program.
• Must successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services, and FBI Fingerprint Clearances.
• Ability to observe and recognize verbal and non-verbal signs of physical or mental disorders.
• Ability to transport oneself in an insured vehicle, as program needs dictate.

Available Benefits:

• Medical and dental benefits for eligible employees.
• Retirement plan with potential for agency match.
• Tuition discounts with partnering colleges and universities.
• Career advancement opportunities.
• Generous time off for eligible employees.
• Be an SPHS Hero!

EQUAL OPPORTUNITY EMPLOYER