PA - Allegheny County Technician

Shawntech-Communications-Inc; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Shawntech-Communications-Inc. in Pittsburgh, PA is seeking a reliable telecommunications technician to support inmate phone, video visitation, and inmate tablet systems within a correctional facility.

You will perform installation, repair, and troubleshooting, and handle daily data entry and on-site training for site personnel. Candidates should have 2+ years in telecom, network installation/repair, fiber/wire/cabling knowledge, strong customer service, and the ability to work independently

Qualifications

• 2+ years in telecommunications including installation, repair, and troubleshooting of inmate systems.
• 2 years of experience with computer/network installation and repair.
• Excellent customer service and communication skills.
• Ability to pass criminal background screens.

Responsibilities

• Troubleshooting and servicing inmate technology systems.
• Maintain, repair, and operate onsite telecom hardware, networking gear, APs and wiring.
• Address basic telephone repair and maintenance needs.
• Build relationships with facility personnel and customer contacts.
• Deliver services timely to ensure optimal system performance.

Skills

Telecom installation

Network installation/repair

Fiber optic knowledge

Wi-Fi / Access Points

Cable & wiring

Customer service

Background screening

Basic computer skills

Communication skills

Self-management

Education

High School Diploma or GED

Some college courses

Job description

Job DescriptionThis position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.Key ResponsibilitiesTroubleshooting, correcting, and servicing issues with inmate technology systems.Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.Addressing basic telephone repair and maintenance needs of the facilityMeeting all service requirements as set forth by the customer contract.Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.Monitoring time and controlling service-related expensesDelivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.Provide onsite instruction and training for site personnel, as necessary.Job Qualifications2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)2 years of experience with computer / network installation and repair.Strong organizational, interpersonal, presentation and communication skillsHigh School Diploma or GED. Some college courses preferred.Exceptional customer service skillsBasic computer skillsMust be able to consistently pass criminal background screens.Supporting Competencies/Preferred SkillsPrevious Inmate Telecom experience highly preferredExperience with wireless networking and cablingKnowledge of fiber optic cable, testing, splicing, and provisioning a plus.Basic understanding of network and bandwidth capabilities of services offered.