P2P Senior Associate - Invoice Processing Troubleshooting

zoetis; San Jose (CA); On-site; USD 75,000 - 115,000; Full time

Job summary

Zoetis in San Jose, CA is seeking a P2P Senior Associate to support end-to-end Accounts Payable operations with ownership of complex invoice posting and proactive stakeholder follow-up to ensure invoices progress from receipt to payment.

You will drive improvements in processing quality, manage aging invoices, and leverage SAP and Ariba to support accurate postings, month-end close, and SOX controls within US GAAP framework.

Qualifications

• Bachelor's degree or advanced student in finance, accounting, business administration, economics or related fields.
• 3-5 years of experience in Accounts Payable and procurement/P2P with complex exceptions ownership.
• US GAAP familiarity and accounting policy knowledge.
• English level B2 minimum.
• Experience with ERP systems (SAP required).
• SOX compliance and controls.
• Experience in Ariba is a plus.
• Analytics and process improvement to reduce backlog and improve quality.

Responsibilities

• Ensure accurate processing of PO and non-PO invoices, verifying completeness and correctness prior to posting, with ability to handle complex scenarios and market-specific requirements.
• Maintain audit-ready documentation and support for every transaction, including complex exceptions and approvals.
• Reconcile accounts payable, general ledger, and bank statements with focus on preventing errors and rework.
• Investigate and resolve complex invoice exceptions, parked invoices, and payment discrepancies to ensure timely posting and payment.
• Analyze outstanding/aged invoices to identify trends, bottlenecks and root causes.
• Drive action plans to reduce parked/blocked invoices and aging, minimizing end-user dependency.

Skills

Time management

Analytical thinking

Advanced problem solving

Conflict resolution

Stakeholder management

Effective communication

Attention to detail

Lead by example

Teamwork

Change management

Continuous improvement

Education

Bachelor's degree or advanced student in finance, accounting, business administration, economics or related fields

Tools

SAP

Ariba

Job description

P2P Senior Associate supports efficient, accurate, and timely end-to-end Accounts Payable operations, with increased ownership of complex invoice posting, aging/outstanding invoice management, and proactive stakeholder follow-up to ensure invoices progress from receipt to payment. This role drives measurable improvements in invoice processing quality, reduces parked/blocked invoices, and increases electronic/touchless invoice processing rates, ensuring compliance and strong relationships with internal and external stakeholders.

Main responsibilities

Attention to Detail

• Ensure accurate processing of PO and non-PO invoices, verifying completeness and correctness prior to posting, with ability to handle complex scenarios and market-specific requirements.
• Maintain precise documentation and audit-ready support for every transaction, including complex exceptions and approvals.
• Reconcile accounts payable, general ledger, and bank statements with a focus on prevention of errors, rework, and recurring defects.

Analytical & Problem-Solving Skills

• Independently investigate and resolve complex invoice exceptions, blocked invoices, parked invoices, and payment discrepancies, ensuring timely posting and payment.
• Perform data analysis on outstanding/aged invoices to identify trends, bottlenecks, and root causes (e.g., GR/IR issues, approval delays, pricing/receiving gaps).
• Drive action plans to reduce the volume and aging of parked/blocked invoices, minimizing end-user dependency through preventive improvements.
• Identify process inefficiencies and lead/coordinate improvements to strengthen first pass yield and processing quality.

Accounting Principles & ERP Systems Knowledge

• Apply US GAAP standards and company accounting policies in daily tasks, including higher complexity postings and exception handling.
• Utilize SAP and other ERP tools for advanced posting, clearing, monitoring, and reconciliation activities; support standard work and correct system usage across markets.
• Support month-end and year-end closing activities for AP modules, ensuring compliance and timely issue resolution impacting close.

Communication & Interpersonal Skills

• Proactively follow up with end users and internal stakeholders to obtain missing information, approvals, GR/SES completion, and issue resolution required to release invoices for payment.
• Collaborate with vendors and internal departments to resolve receipt, pricing, tax, and payment issues, acting as an escalation point for complex cases.
• Manage ticket resolution through SharePoint-based systems and Invoice Management Solutions with structured follow-up, clear ownership, and closure discipline.
• Proactively communicate risks to deadlines (e.g., payment runs, month-end cutoffs), escalating when needed, and provide status visibility on aging/backlog.

Time Management & Organization

• Prioritize and execute workload to meet strict deadlines for invoice processing, reporting, and payment cycles, managing complexity and competing priorities.
• Monitor performance against KPIs (e.g., backlog, aging, parked/blocked volume, on-time processing) and drive actions to improve results.
• Support and/or lead special projects and continuous improvement initiatives while balancing daily operational responsibilities.

Continuous Improvement & Automation Enablement

• Apply continuous improvement practices to improve invoice processing quality and reduce rework.
• Contributes to initiatives that increase electronic invoice adoption and touchless processing rates, including supporting rule optimization, standardization, and defect reduction.
• Document improvements, updating procedures as needed and sharing best practices to improve team performance and consistency.

Education

• Bachelor's degree or advanced student in finance, accounting, business administration, economics or related fields.

Job Experience

• At least 3-5 years of experience in Accounts Payable and procurement/P2P processes, including ownership of complex exceptions and stakeholder coordination.

Professional Knowledge

• Knowledge, insight, and experience in finance with extensive familiarity with US GAAP standards and accounting requirements.
• Proficient in English level B2 minimum.
• Experience working with ERP systems (SAP required).
• SOX compliance and controls.
• Experience in Ariba is a plus.
• Demonstrated experience improving operational outcomes through analytics and process improvement (e.g., backlog/aging reduction, quality improvements, automation enablement).

Skills/Abilities

• Time management.
• Analytical thinking and data-driven decision making.
• Advanced problem solving, decision making, and conflict resolution.
• Positive influence and stakeholder management (including end-user follow-up to closure).
• Effective communication (written and verbal).
• Attention to detail.
• Lead by example.
• Teamwork and collaboration.
• Change management and continuous improvement mindset.

We Offer:

Competitive salary a