Shelter Support & Resident Advocate – Day/Eve

Stepping Stone Emergency Housing; Stillwater (MN); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Generous PTO and 10 paid holidays

Health and dental insurance

Transportation Reimbursement

Life insurance up to $50,000

Job summary

A non-profit organization providing emergency shelter is seeking a Full-time Shelter Advocate to assist residents experiencing homelessness with their day-to-day needs. The role involves supervising residents, providing office support, and ensuring compliance with established protocols. Candidates should have a Bachelor's degree in Human Services or equivalent experience, strong communication skills, and the ability to work in a diverse environment. Salary is $21.00 per hour, with generous PTO and health benefits.

Qualifications

• Bachelor's degree in Human Services or 2 years of related experience preferred.
• Must pass background study per MN Department of Human Services guidelines.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise and manage residents in their assigned work training.
• Perform front office support including answering phones and accepting donations.
• Attend staff meetings and training programs.

Skills

Excellent written and verbal communication skills

Ability to work both as a team and independently

Experience with individuals experiencing homelessness

Proficient in Microsoft Office Suite

Ability to lift 25 pounds or more

Education

Bachelor's degree in Human Services or 2 years of experience

Job description

Purpose: To assist residents, who are experiencing homelessness, on their day-to-day needs, and work closely with other staff and volunteers, encouraging resident accountability, action and completion of programming in order to achieve long-term, stable housing.

Primary Duties

• Supervise, instruct and manage residents in their assigned work training, self-care, and chore sign up, living space and shelter cleanliness, safety and security.
• Perform and complete all assigned documentation.
• Provide front office support, including but not limited to, answering telephones, making copies, resident chore sign up, resident laundry sign-up, accepting donations and working with volunteers.
• Ensure established protocol for all policies, procedures and code of ethics are followed.
• Ensure the upkeep and cleanliness of the shelter. Including, but not limited to, shoveling & salting the patio & loading dock, cleaning the back office, etc.
• Receive updates and briefings from the previous shift and give updates and briefings to the next shift.
• Attend and participate in staff meetings, staff training programs, and supervisory sessions.
• Maintain confidentiality standards as outlined in personnel handbook.
• Perform on-call duties on a weekly rotation with Shelter Advocate team.
  
  

Benefits Of Working For Stepping Stone Emergency Housing

• Generous PTO and 10 additional paid holidays
• Health and dental insurance, including flexible spending accounts and an HSA match
• Long- and short-term disability, and life insurance up to annual salary but not to exceed $50,000
• Transportation Reimbursement
• A one-of-a-kind shelter environment in which you will have a direct hand in changing someone's life
  
  

Qualifications And Skills

• Bachelor's degree in Human Services or at least 2 years of experience in related field preferred. Non degreed equivalent experience may be considered.
• Must pass background study, per MN Department of Human Services guidelines.
• Experience is preferred for those who have worked with individuals who are experiencing homelessness, and/or have mental health, and/or chemical health issues.
• Ability to work and communicate both as a team and independently.
• Excellent written and verbal communication skills.
• Ability to lift 25 pounds or more.
• Ability to work in a setting with diverse people and communities.
• Proficient in the use of Microsoft Office Suite.
• Ability to lift, carry, and/or otherwise move donations or Stepping Stone property.
  
  

About Stepping Stone Emergency Housing

Stepping Stone Emergency Housing provides emergency shelter and critical support services to program participants, 18 and older, who are experiencing homelessness as they strive towards self-sufficiency. We are a one-of-a-kind organization whose staff walk alongside our residents to break their cycle of homelessness. We have three different programs: Shelter, LTH Program, and Hotel.

• Shelter: Located in Anoka and Stillwater, the Stepping Stone Shelter program is more than "just" a place to sleep for the night. We're a temporary but short-term home for 66 men and women. This means we're staffed 24/7 with a bed to call their own, three meals a day, laundry, showers, and much more. Our Case Managers and Shelter Advocates work with residents one-on-one to create and execute an individualized plan to help them move from homelessness to self-sufficiency.
• Long-term Housing Program (LTH): Stepping Stone's Community program offers case management and critical support services for up to 20 stably housed within Anoka County residents.
  
  

Stepping Stone is the only organization of its kind in the counties of Anoka, Washington, Dakota, Scott, and Carver. We are part of the Suburban Metro Area Continuum of Care.

We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, people with lived experience, members of marginalized communities, and non-traditional applicants to apply.

Salary: $21.00 - $21.00 per hour