P&P Analyst

Selene Finance LP; Tennessee; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Holdings is seeking a documentation and policy governance professional to lead policy development across mortgage servicing. You will align processes with regulatory requirements, drive change control, and oversee documentation standards throughout the organization.

Ideal candidates bring 5+ years in mortgage servicing or governance, with strong written communication and collaboration skills to guide cross-functional teams and senior leadership.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 5+ years in mortgage servicing, operations, compliance, or governance.
• Strong written communication and ability to translate processes into clear docs.

Responsibilities

• Lead policy and procedure development across mortgage servicing functions.
• Assess processes for gaps, regulatory impact, and governance opportunities.
• Govern documentation standards, approvals, and change control workflows.
• Coordinate cross-functional discussions to implement procedural changes.
• Translate business and audit changes into executable policy updates.
• Monitor documentation inventory, cycles, aging items, and SLA performance.
• Prepare executive reports on readiness, governance, and audit readiness.
• Provide mentorship to junior documentation contributors.

Skills

Mortgage servicing

Policy & procedure development

Documentation governance

Change control

Cross-functional coordination

Microsoft Word

Microsoft Excel

SharePoint

PolicyTech

Detail-oriented

Education

Bachelor’s degree in Business Administration

Tools

PolicyTech

SharePoint

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Key Responsibilities

• Lead the development, review, revision, and maintenance of servicing policies, procedures, and process documentation across mortgage servicing functions.
• Assess documentation, processes, and controls to identify gaps, regulatory impacts, and opportunities to strengthen governance and execution.
• Serve as a subject matter expert for policy and procedure governance, documentation standards, and approval workflows.
• Lead cross-functional discussions to resolve documentation gaps and align procedural changes.
• Translate business, regulatory, investor, and audit-driven changes into executable policy and procedure updates.
• Monitor document inventory, review cycles, aging items, and SLA performance; escalate risks or delays as needed.
• Prepare executive-level reporting on documentation readiness, governance adherence, change implementation, and audit/exam preparedness.
• Provide guidance and support to less experienced documentation contributors.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations, Communications, or a related field, or equivalent work experience.
• 5+ years of experience in mortgage servicing, operations, compliance, risk, quality assurance, policy/procedure development, technical writing, process documentation, or operational governance.
• Experience supporting regulated financial services processes, including change control, documentation governance, controls, review/approval workflows, or procedure management.
• Strong written communication skills with the ability to translate servicing processes and requirements into clear, user-friendly documentation.
• Ability to manage priorities, coordinate cross-functional input, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Proficiency in document repository and publication tools such as PolicyTech, SharePoint, or similar platforms.
• Strong attention to detail, organization, analytical thinking, and document library management skills.

Preferred Qualifications

• Experience establishing or enhancing change control, policy, and procedure governance frameworks, processes, and standards.
• Experience supporting audit response, exam readiness, remediation, internal controls, or operational risk management.
• Experience partnering with Compliance, Risk, Legal, Quality Assurance, Training, and Operations on documentation impacts and updates.
• Experience developing metrics or reporting for document governance, review cycles, aging items, SLA adherence, or change readiness.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan