Manager, Loss Mitigation Performance & Legal Support

Selene Diligence; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Holdings seeks an experienced leader to manage the Loss Mitigation Performance & Legal Support team. You will oversee case assignment, throughput, and escalation handling for complex mortgage-related matters.

You will coordinate with Legal, Servicing, Foreclosure, Bankruptcy, Compliance, and investor stakeholders to drive compliant resolution strategies, while coaching staff and monitoring risk, quality, and operational metrics.

Qualifications

• 7+ years of mortgage servicing experience with loss mitigation, foreclosure timelines, bankruptcy, and investor requirements.
• 2+ years of supervisory or people-management experience.
• Experience handling escalated, legally sensitive loss mitigation matters with sound recommendations.
• Working knowledge of SARA, LMS, Director, BKFS and other servicing systems.
• Strong analytical, problem-solving, decision-making, and risk assessment skills.
• Excellent verbal and written communication across multiple business units and stakeholders.

Responsibilities

• Oversee daily Loss Mitigation Performance & Legal Support team, case assignment, workload balance, and escalations.
• Serve as management-level expert for loss mitigation in litigated or contested matters.
• Lead cross-functional coordination with Legal, Servicing, Foreclosure, and Compliance teams.
• Provide guidance on complex borrower situations, modifications, settlements, and workouts.
• Oversee litigation-related loss mitigation responses and documentation to meet investor guidelines.
• Monitor inventories, service levels, metrics, and risk; elevate issues with solutions.
• Establish workflows, handoffs, controls, and communication standards across partners.
• Coach, develop, and provide performance feedback to team members.
• Support audits, regulatory requests, investor reviews, and internal controls reviews.
• Identify process improvements and drive training, reporting, and procedural updates.

Skills

Leadership & coaching

Strategic thinking

Communication skills

Analytical reasoning

Risk assessment

Education

High school diploma or GED

Bachelor’s degree in Business, Finance, Legal Studies, or related field

Tools

SARA

LMS

Director

BKFS

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Essential Duties and Responsibilities

• Manage the daily work, priorities, and performance of the Loss Mitigation Performance & Legal Support team, ensuring appropriate case assignment, workload balance, and timely resolution of escalated matters.
• Serve as the management-level subject matter expert for loss mitigation activities involving litigated, contested foreclosure, bankruptcy, and other legally sensitive or escalated assets.
• Lead cross-functional coordination with Legal, Servicing, Foreclosure, Bankruptcy, Compliance, Investor stakeholders, and operational teams to drive compliant and effective resolution strategies.
• Provide guidance and decision support on complex borrower situations, including non-standard modification requests, settlement discussions, retention options, and alternative workout recommendations.
• Oversee litigation-related loss mitigation requests, responses, and documentation to ensure alignment with investor guidelines, regulatory requirements, legal strategies, and business objectives.
• Monitor case inventories, pipeline aging, service levels, performance metrics, quality trends, and operational risks; elevate material issues with recommended solutions as appropriate.
• Establish and reinforce consistent workflows, handoffs, controls, and communication standards across Intake, Underwriting, Quality Assurance, Fulfillment, and other operational partners.
• Coach, develop, and provide performance feedback to team members, promoting accountability, technical proficiency, compliance, quality, and strong execution.
• Support audits, regulatory requests, investor reviews, complaint escalations, and internal control reviews by ensuring timely, complete, and well-supported responses.
• Identify process improvement opportunities and partner with leadership to implement training, reporting, procedure updates, and operational enhancements that strengthen effectiveness and defensibility.
• Prepare and communicate status updates, risk summaries, trend analysis, and recommended action plans to leadership and key stakeholders.
• Perform other related duties as assigned by leadership.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High school diploma or GED required; Bachelor’s degree in Business, Finance, Legal Studies, or a related field preferred.
• 7+ years of mortgage servicing experience with strong knowledge of loss mitigation, foreclosure timelines, bankruptcy processes, litigation support, and investor requirements.
• 2+ years of supervisory, team lead, or people management experience preferred; demonstrated ability to coach, develop, and hold team members accountable.
• Demonstrated experience managing escalated, complex, or legally sensitive loss mitigation matters and making sound recommendations in high-risk situations.
• Working knowledge of SARA, LMS, Director, BKFS, and other mortgage servicing systems.
• Strong analytical, problem-solving, decision-making, and risk assessment skills with the ability to evaluate complex borrower scenarios and operational impacts.
• Excellent verbal and written communication skills with the ability to influence, align, and collaborate across multiple business units, leadership levels, and external stakeholders.
• Strong organizational skills with the ability to manage competing priorities, deadlines, and escalations in a fast-paced environment.
• Proven ability to lead process improvement, reinforce quality controls, and promote compliance, consistency, and operational excellence.

Why Selene?

Benefits

Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.