P&C Service Delivery & Knowledge Management Lead

Aristocrat; Las Vegas (NV); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Annual bonuses

Health benefits

Paid time off

Retirement plans

Insurance coverage

Job summary

Aristocrat seeks a P&C Knowledge Management Specialist to optimize service delivery processes within People & Culture. You will gather and translate requirements, create comprehensive documentation, and support testing and UAT across teams and external partners.

You will serve as Tier 3 SME, maintain knowledge articles, and drive standardization while ensuring compliance and reporting within the Service Delivery group.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment.
• Hands-on experience with requirements gathering, documentation, and process support.
• Experience supporting testing, system updates, or operational implementations.

Responsibilities

• Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.
• Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.
• Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).
• Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.
• Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.
• Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.
• Help maintain consistency and standardization across processes, raising issues or risks as needed.
• Support compliance and reporting efforts within the Service Delivery team.

Skills

Requirements gathering

Documentation

Process support

Testing support

Organizational skills

Independent worker

Attention to detail

HR systems exposure

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

Aristocrat seeks a P&C Knowledge Management Specialist to optimize service delivery processes within People & Culture. You will gather and translate requirements, create comprehensive documentation, and support testing and UAT across teams and external partners.

You will serve as Tier 3 SME, maintain knowledge articles, and drive standardization while ensuring compliance and reporting within the Service Delivery group.