P&C Licensed CSR - Growth, Cross-Sell & Support

Warrior Insurance Network; Bedford Park (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental

Telemedicine Benefit

Vision Reimbursement

401k with a generous company match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Wellness Program

Life and AD&D

Short-term and Long-Term Disability

Job summary

Insure Online in Bedford Park, IL is seeking a Customer Service Agent to join our dynamic team. You will handle payments, process inspections, and provide attentive service while learning product details across multiple carriers.

The role supports cross-selling, maintains accurate cash handling, and uses company systems to serve clients. A valid P&C license and strong communication skills are required; bilingual abilities are a plus.

Qualifications

• Must have and maintain a relevant P&C Insurance License.
• Prior Insurance Customer Service experience.
• Solid written and oral communication skills.
• High school degree or its equivalency.
• Bilingual a plus.

Responsibilities

• Handle customer service duties, including taking payments, and handling inspections.
• Provide excellent customer service.
• Mail quote letters to all in a timely manner.
• Follow proper cash handling processes.
• Knowledge of all systems and programs the company utilizes.
• Cross-sell existing clients when appropriate.
• Complete follow-up procedures for cross-selling new customers.
• Continue to learn product and underwriting detail of various carriers for additional sales opportunities and for professional development
• Assistance with other organizational projects when needed
• Contact canceled clients for reinstatement
• Other duties assigned at management discretion

Skills

Communication skills

Bilingual

Customer service experience

Education

High school diploma or equivalent

Job description

Insure Online in Bedford Park, IL is seeking a Customer Service Agent to join our dynamic team. You will handle payments, process inspections, and provide attentive service while learning product details across multiple carriers.

The role supports cross-selling, maintains accurate cash handling, and uses company systems to serve clients. A valid P&C license and strong communication skills are required; bilingual abilities are a plus.