P&C Insurance Assistant CSR

The Jonus Group; Massachusetts; On-site; USD 45,000 - 55,000; Full time

Job summary

Jonus Group in Massachusetts seeks a detail-oriented P&C Insurance Assistant CSR to support personal and commercial lines operations and deliver exceptional customer service.

The role requires strong organization and a proactive approach. Licensure is preferred but not required; AMS360 experience is a plus, with a customer-focused mindset essential.

Qualifications

• Licensure in P&C is preferred but not required.
• Open to entry-level to experienced candidates.
• Familiarity with personal and commercial lines.
• Strong organizational skills and customer focus.

Responsibilities

• Serve as backup for telephone and counter reception duties.
• Prepare and manage the daily cancellation list.
• Address billing inquiries for personal and commercial lines.
• Handle mortgagee/verifications and updates.
• Process renewals for personal umbrella and flood insurance.
• Draft and send follow-up emails to customers regarding claims.
• Prepare renewal letters and policies for mailing; perform general computer tasks to support operations.

Skills

Attention to detail

Organizational skills

Customer-focused

Communication skills

Tools

AMS360

Job description

P&C Insurance Assistant CSR

Job Summary

Seeking a dedicated and detail-oriented P&C Insurance Assistant Customer Service Representative (CSR) to join a growing team. This role is pivotal in supporting a personal and commercial lines insurance operations, ensuring smooth day-to-day processes and exceptional customer service. If you are organized, proactive, and eager to contribute to a dynamic environment, we encourage you to apply.

Compensation Package

• Salary Range: $45,000 - $55,000 (commensurate with experience)
• Benefits: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Serve as a backup for telephone and counter reception duties.
• Prepare and manage the daily cancellation list.
• Address personal and commercial lines billing inquiries.
• Handle mortgagee/lienholder verifications and updates.
• Process personal umbrella and flood insurance renewals.
• Draft and send follow-up emails to customers regarding claims.
• Prepare renewal letters and policies for mailing.Perform various computer-related tasks to support operations.

Qualifications/Requirements

• Licensure: P&C license preferred but not required.
• Experience: Open to candidates ranging from entry-level to experienced professionals.
• Technical Skills: Familiarity with AMS360 software is a plus.
• Account Knowledge: Experience with standard personal lines (e.g., home, auto, umbrella) and generalist commercial lines (e.g., real estate, contractors, construction) is advantageous.
• Key Attributes: Strong attention to detail, excellent organizational skills, and a customer-focused mindset.

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