Service Associate - Insurance Services, H&B

Paychex; City of Rochester, Phoenix (NY, AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Paychex is hiring a Customer Service Representative in Rochester, NY to provide quality service for a Paychex product through phone, email, and chat channels. You will build working knowledge of the product and use HRIS and CRM systems to document interactions.

The role emphasizes data entry, organization, and maintaining strong client relationships in a fast-paced environment. This full-time position offers growth within One Paychex and supports a broad benefits program.

Qualifications

• Associates degree preferred; prior customer service experience ideal.
• Ability to manage multiple channels (phone, email, chat) professionally.
• Experience with HRIS or CRM systems is a plus.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Develops and maintains a basic working knowledge of a single Paychex product
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Performs data input, maintaining strong prioritization and organization
• Documents all interactions

Skills

Customer service

Data entry

Multi-channel support

Education

Associate's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Develops and maintains a basic working knowledge of a single Paychex product
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Performs data input, maintaining strong prioritization and organization
• Documents all interactions

Qualifications

• Associate's Degree - Preferred

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.