Owner Support Specialist

Jobtailor; Colorado; On-site; USD 34,000 - 52,000; Full time

Job summary

Jobtailor in the United States Colorado region seeks a frontline customer service specialist for vacation ownership support. Responsibilities include guiding owners through reservations, processing bookings, and facilitating Interval International exchanges.

The role emphasizes accurate record-keeping, meeting monthly targets, and promoting travel products with a focus on outstanding service.

Qualifications

• Must have HS diploma or GED.
• 1–3 months of customer service experience.
• Proficient in MS Office (Outlook, Word, Excel).
• Professional English communication, verbal and written.
• Basic math skills.
• Ability to work at a computer with light lifting.
• Active listening and clear communication.
• Detail orientation and accuracy.
• Professional phone/email etiquette.
• Adaptability in fast-paced settings.
• Team collaboration skills.
• Preferred: hospitality/timeshare or call center experience.
• Preferred: knowledge of vacation ownership.
• Preferred: experience with reservation systems or CRM.
• Preferred: bilingual communication.
• Preferred: Associate degree or certification.

Responsibilities

• Serve as primary advisor for vacation ownership benefits via phone/email.
• Process all reservation types, including owner stays, bonus time, rentals, and tours.
• Facilitate Interval International exchanges and Club Member services.
• Promote referral programs and ancillary travel products.
• Maintain accurate owner records and documentation.
• Achieve monthly conversion and availability targets.
• Uphold hospitality standards and service excellence.
• Help owners maximize vacation experiences through personalized guidance on reservations, Bonus Time bookings, and Interval International exchanges.
• Process rental contracts and recommend value-added services such as travel insurance.
• Thoughtfully suggest upgrades while maintaining exceptional service standards.

Skills

Customer service

MS Office proficiency

Professional English communication

Active listening

Detail orientation

Problem solving

Adaptability

Team collaboration

Hospitality/timeshare experience (pref

Education

HS diploma/GED

Associate's degree or relevant certification

Tools

CRM Software

Reservation Systems

Job description

• Serve as primary advisor for vacation ownership benefits via phone/email
• Process all reservation types, including owner stays, bonus time, rentals, and tours
• Facilitate Interval International exchanges and Club Member services
• Promote referral programs and ancillary travel products
• Maintain accurate owner records and documentation
• Achieve monthly conversion and availability targets
• Uphold BGV's hospitality standards and service excellence
• Help owners maximize vacation experiences through personalized guidance on reservations, Bonus Time bookings, and Interval International exchanges
• Process rental contracts and recommend value-added services such as travel insurance
• Thoughtfully suggest upgrades while maintaining exceptional service standards

Requirements

• HS diploma/GED
• 1-3 months customer service experience
• Proficient in MS Office (Outlook, Word, Excel)
• Professional English communication (verbal/written)
• Basic math skills
• Ability to work seated at a computer with occasional light lifting (10-25 lbs.)
• Problem-solving focus
• Active listening and clear communication
• Detail orientation and accuracy
• Professional phone/email etiquette
• Adaptability in fast-paced settings
• Team collaboration skills
• Preferred: Prior experience in hospitality, timeshare, or call center environments
• Preferred: Knowledge of vacation ownership/timeshare industry
• Preferred: Experience with reservation systems or CRM software
• Preferred: Bilingual communication skills
• Preferred: Associate's degree or relevant certification

Core Competencies

Demonstrates expertise in customer service within the vacation ownership industry, with a focus on processing reservations, maintaining accurate records, and achieving conversion targets. Proficient in communication and problem-solving, ensuring exceptional service and personalized guidance for clients.

Highest-signal resume keywords

• Customer Service Experience
• MS Office Proficiency
• Professional English Communication
• Detail Orientation
• Reservation Systems Knowledge

Hard Skills

• Basic Math Skills
• Reservation Processing
• Documentation Maintenance
• Contract Processing
• Travel Insurance Recommendations

Soft Skills

• Active Listening
• Clear Communication
• Adaptability
• Team Collaboration
• Problem-Solving Focus

Certifications & Qualifications

• Associate's Degree
• Relevant Certification

Industry Keywords

• Vacation Ownership
• Timeshare
• Hospitality
• Call Center Experience
• Interval International Exchanges

Tools & Technologies

• CRM Software
• Reservation Systems