Owner Success & Portfolio Growth Manager

Archerirm; McHenry (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

VTrips seeks a Client Success Manager to cultivate strong relationships with property owners, ensuring retention, performance, and profitability across the portfolio.

You will work with Property Care Managers to meet owner satisfaction goals and to develop local community partnerships for business growth.

Key duties include reviewing QC walks, communicating with owners, updating property data, and coordinating with Revenue and Marketing to hit pacing and revenue targets.

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with multitasking and problem-solving.

Responsibilities

• Review QC walks with Property Care Managers and address unit needs or concerns.
• Call 10 owners using QC walk information and log conversations in the QC App.
• Contact OWN and OWG arrivals for the following day.
• Update property information in Track based on updates from Property Care Managers.
• Review previous day's work orders.
• Liaise with Revenue and Marketing Managers to ensure property pacing goals are met.
• Walk owner arrivals.
• Respond promptly to owner calls, texts, and emails, ensuring the Sundown Rule is met.

Job description

VTrips seeks a Client Success Manager to cultivate strong relationships with property owners, ensuring retention, performance, and profitability across the portfolio.

You will work with Property Care Managers to meet owner satisfaction goals and to develop local community partnerships for business growth.

Key duties include reviewing QC walks, communicating with owners, updating property data, and coordinating with Revenue and Marketing to hit pacing and revenue targets.