Front Desk Specialist Full Time- Myrtle Beach Oceanfront

Holiday Inn Club Vacations Incorporated; Myrtle Beach (SC); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k Retirement

Paid Time Off

Tuition Assistance

ClubGo Membership

Room Discounts Worldwide

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist for our Myrtle Beach Oceanfront location. The role focuses on front-of-house guest service, check-in/check-out, folio transactions, and daily reporting while supporting the marketing Face to Face team during arrivals.

The ideal candidate will have 1+ year of hospitality customer service, strong communication, and basic computer skills.

Qualifications

• Minimum of one year of customer service experience, preferably in resort/hotel front office.
• Fluent in English with excellent verbal and written communication.
• Able to learn timeshareware applications and basic office equipment.

Responsibilities

• Facilitates guest check-in and check-out processes.
• Handles folio postings, reports, and cash handling.
• Assists guests with inquiries and room assignment concerns.

Skills

Customer service

Microsoft Office

Timeshareware apps

Verbal & written communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Front Desk Specialist Full Time- Myrtle Beach Oceanfront

Job Category: Resort Operations

Requisition Number: FRONT022224

• Posted : September 29, 2026
• Full-Time

Locations

Showing 1 location

Myrtle Beach, SC 29577, USA

Description

Benefits After 90 Days:

• 401k Retirement
• Paid Time Off
• Tuition Assistance
• ClubGo Membership
• Room Discounts Worldwide & Much More.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for serving as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi‑Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS:

• Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house cash bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units Supports department as PBX Operator when needed by assisting with Guest Service information requests from all in-coming and out-going communication areas as needed;
• Performs other duties as assigned.

QUALIFICATIONS:

• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language.
• Must have open availability and be able to work weekends and holidays.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.