Owner Services Representative

KILLINGTON PICO SKI RESORT PARTNERS LLC; Killington (VT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Season pass for employee and depend on

Discount programs (food & beverage, &r

Job summary

KILLINGTON PICO SKI RESORT PARTNERS LLC is seeking an experienced administrative liaison for the Killington Grand and related properties. The role handles owner communications, bookings, reservations, and HOA support while coordinating with multiple departments.

Responsibilities include minute-taking, meeting material preparation, and maintaining online owner portals. A strong office suite skill set and prior admin experience are required for success.

Qualifications

• Basic education (high school)
• Four to five years of relevant work experience and/or trades training in administrative roles
• Strong knowledge of Office 365 programs and Excel; familiarity with Adobe
• Excellent multitasking ability and organizational skills

Responsibilities

• Respond to emails and phone messages in a timely fashion and make reservations
• Answer the owner’s services line and manage bookings, cancellations, and Space A inquiries
• Assist with Rental income questions and HOA account inquiries
• Liaise between Owners, Exchange Programs and Killington management
• Assist in development of Owner Newsletter and other communications
• Update owner website with offers, forms, and documents; send periodic email updates

Skills

multitask

administrative experience

Office 365

Excel

Adobe

Education

High school diploma

Job description

Compensation and BenefitsCompensation: Hourly wage will be adjusted based on experience.Benefits: Full-time, seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.Job SummaryTo be the liaison between Killington Pico Ski Resort (Rental Manager), HOA Boards and Owners of Killington Grand Hotel and Condos under the Killington Resort Lodging umbrella. As liaison, you will respond to emails and calls and make reservations, develop and file supporting documents, monitor the online portals and be the owner guest services representative. In addition, the position does require a high level of administrative duties including development of meeting notes from HOA owner meetings, and owner communications.Summary of Key Responsibilities:Responsibilities and essential job functions include but are not limited to the following:Respond to emails and phone messages in a timely fashion.Answer the owner’s services lineOwner bookings, cancellations, and Space A inquiries and bookings. Mostly GH owners with some KRV ownersAssist with Rental income questions (amount of rental income, RCI cleaning fees & past due balances.) and HOA account inquiriesAssist Owners in person, with general questions or needs they may have including training on utilizing owner toolsOwner Card processing for both hotel and condo owners.Liaison between Owner, Exchange Programs (RCI and Interval International) including verification, booking and preparations of the stay.Liaison between owners and Killington management.Assist in development of Owner Newsletter and other communicationsSend reservation reminders through SMS.Work closely with Owner Services Lead, Director of Hospitality, Finance Manager, Lodging Operations Manager in managing the collection and distribution of all HOA related materials. A detailed timeline has been crafted.Assist Owner Services Lead in drafting agenda and preparing and distributing all materials for all meetingsAssist in managing the return of proxy’s and send updated to BOD president of the tally.May be asked to take meeting minutes, or develop minutes from notes takenWork with Owner Services Lead on developing Owner Meetings with Conference Sales and Management.Update owner website with all offers, forms, and documents as necessary.Send periodic email updates for the BOD president to the ownersFamiliarize and assist owners with the online portals including owner reservation portal, website, ticket portal and BuildiumGH owners: prepare interval calendars for next four yearsSend confirmations and remindersTrain in various hotel positions (front desk, spa, housekeeping) to assist with team support.Other duties as assigned.Basic QualificationsBasic education (high school)Four to five years of relevant work experience and/or trades training, or a combination of education and experience from which comparable knowledge and skills are acquired.Required Knowledge Skills and AbilitiesProfessional and strong ability to multitaskPrevious administrative experience preferredStrong knowledge of Office 365 programs, Excel, Adobe, etc.Ability to perform all job duties.Adhere to the Killington Hospitality Standards.It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.Work where you play - Apply now!