Owner Relations Specialist I/II/III/IV

EQT Corporation; Canonsburg (Washington County); Hybrid; USD 52,000 - 75,000; Full time

Job summary

EQT Corporation is seeking an Owner Relations Specialist to serve as the primary contact for landowners, handling inquiries from intake through resolution in a high-volume service environment.

You will manage landowner inquiries, document information, and coordinate with cross-functional partners to resolve requests while maintaining accuracy and privacy standards. The role emphasizes timely communications and building strong relationships with stakeholders.

Qualifications

• High school diploma or GED.
• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills, with the ability to handle challenging or sensitive situations professionally.
• Strong organizational, research, problem-solving, and attention to detail skills.
• Ability to manage multiple priorities and work effectively in a high-volume environment.
• Ability to exercise sound judgment and recognize when escalation or additional expertise is required.
• Ability to work independently and collaboratively across cross-functional teams.
• Ability to learn and adapt to changing processes, systems, and technology.
• Proficiency with Microsoft Office applications and the ability to effectively learn and navigate digital business systems.

Responsibilities

• Landowner Service & Communication: Provide professional, timely service to landowners across channels and communicate updates clearly.
• Case & Workflow Management: Manage inquiries from intake through resolution using established systems and processes.
• Research & Problem Solving: Analyze information to identify issues and determine next steps; coordinate with cross-functional partners.
• Quality & Team Contribution: Maintain accuracy, privacy, and documentation; support department goals and training.

Skills

Written communication

Verbal communication

Customer service

Interpersonal skills

Organization

Research

Problem-solving

Multi-tasking

Judgment/decision making

Team collaboration

Adaptability

Education

High school diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office

CRM/case-management (e.g., Salesforce)

Job description

At EQT, you won't just do a job, you'll help shape our future. Through Transparent Leadership, you'll work alongside leaders who value collaboration and ensure every voice is heard. Through Connected Impact, you'll see how your work influences critical business decisions and drives value across our operations. Through Supported Growth, you'll have opportunities to expand your skills through cross-functional collaboration, development opportunities, and career advancement.

Join our Qrew!

Here is how the Owner Relations Specialist will impact our business:

• The Owner Relations Specialist serves as primary point of contact and support for landowners and interest owners, helping ensure inquiries are handled accurately, professionally, and in a timely manner within a high-volume service environment.
• This role manages landowner inquiries from intake through resolution, researches and gathers information, communicates updates and next steps, and partners across the organization to help resolve a variety of owner-related questions and requests.
• The Specialist works within established Owner Relations processes and systems while balancing productivity, quality, responsiveness, and the overall landowner experience.

Owner Relations Specialist responsibilities include but are not limited to:

• Landowner Service & Communication
  • Provide professional, timely, and responsive service to landowners across available communication channels.
  • Communicate information, requirements, status updates, next steps, and resolutions clearly and effectively.
  • Handle complex or sensitive interactions professionally and escape issues when appropriate.
  • Build positive working relationships with landowners and internal business partners.
• Case & Workflow Management
  • Manage landowner inquiries and assigned work from intake through resolution using established systems and processes.
  • Gather, review, and document information necessary to research, route, and resolve inquiries.
  • Maintain accurate and complete case records, documentation, and communication history.
  • Organize and prioritize workload to meet established service, productivity, quality, and responsiveness expectations.
• Research & Problem Solving
  • Research landowner inquiries using available business systems, records, data, and resources.
  • Analyze information to identify issues, determine appropriate next steps, and support resolution.
  • Exercise sound judgment to recognize when specialized review or additional expertise is required.
  • Coordinate with cross-functional business partners to research and resolve inquiries.
• Quality &Team Contribution
  • Complete work in accordance with established procedures, quality standards, and privacy/data-handling requirements.
  • Maintain accuracy, consistency, and attention to detail when managing landowner inquiries and information.
  • Identify and communicate recurring issues, trends, or process concerns to leadership.
  • Participate in training and adapt to changes in processes, systems, and technology.
  • Collaborate with team members and business partners to support department goals.
  • Perform other related responsibilities as assigned.

Required Experience and Skills:

• High school diploma or GED.
• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills, with the ability to handle challenging or sensitive situations professionally.
• Strong organizational, research, problem-solving, and attention to detail skills.
• Ability to manage multiple priorities and work effectively in a high-volume environment.
• Ability to exercise sound judgment and recognize when escalation or additional expertise is required.
• Ability to work independently and collaboratively across cross-functional teams.
• Ability to learn and adapt to changing processes, systems, and technology.
• Proficiency with Microsoft Office applications and the ability to effectively learn and navigate digital business systems.

Preferred Experience and Skills:

• Relevant experience in customer service, case management, business operations, Owner Relations, Land, Revenue, Division Order, or a related field.
• Experience working in a high-volume customer service or case-management environment.
• Experience with CRM/case-management systems, including Salesforce or similar platforms.
• Oil & gas industry experience.
• Associate's or bachelor's degree in a related field.

Remote work is being considered for this role excluding the following states: California, Connecticut, Delaware, Illinois, Indiana, Louisiana, Massachusetts, Michigan, New Jersey, New York, and Tennessee unless willing to relocate.

Selected incumbent will be placed into the position that best suits their abilities and experience level.

EQT Corporation and its subsidiaries is an Equal Opportunity Employer -- Disabilities/Veterans.