Owner Relations Manager

CoralTree Hospitality Group; Northern (KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Group medical, dental, vision, life, &

Pre-tax flexible benefit plan

Employee assistance program and paid/S

401(k) plan with employer contribution

Cell phone reimbursement & meals

Complimentary room nights at CoralTree

Job summary

The Stelle is a luxury resort and residence community opening in 2027, seeking an experienced Owner Relations Manager to act as the trusted liaison between residence owners and the resort. You will protect owner interests while coordinating across departments to ensure discreet, precise service and strong program governance.

Ideal candidates bring five+ years in luxury hospitality or owner relations, exceptional diplomacy, and a proven ability to manage complex owner needs, financial matters,

Qualifications

• Five+ years of progressive luxury hospitality or owner-relations experience.
• Proven success managing relationships with affluent clients with discretion, diplomacy, and sound judgment.
• Strong written, verbal, financial, analytical, organizational, and problem-solving skills; able to explain complex matters clearly.
• Ability to interpret and administer agreements, policies, and procedures; know when to seek executive guidance.
• Proficiency with Microsoft 365 and experience with or the ability to learn Infor HMS, Revinate CRM, OwnerRelations.com and ALICE.
• Luxury condo-hotel or pre-opening residence-handling experience and Deer Valley/ Park City market exposure preferred.

Responsibilities

• Serve as the principal day-to-day contact for residence owners and authorized representatives.
• Develop owner profiles, preferences, and service histories.
• Anticipate owner needs and coordinate arrivals, departures, and resort experiences.
• Explain rental-program processes and charges clearly to owners.
• Coordinate owner stays and program requirements per the Rental Management Agreement.
• Research owner questions with Finance, Revenue Strategy, and Reservations.

Skills

Discretion

Diplomacy

Communication

Analytical

Organizational

Problem-solving

Tools

Microsoft 365

Infor HMS

Revinate CRM

OwnerRelations.com

ALICE

Job description

Overview

About The Stelle

The Stelle is a luxury boutique hotel within the SkyRidge community, less than two miles from Deer Valley East Village, opening late summer 2027. Its 67 individually owned residences comprise 84 sellable hotel keys, ranging from studios to three-bedroom suites. The resort will offer highly personalized hospitality, three food and beverage experiences, Elara Spa, ski valet, and access to an adjacent nine-hole golf course, clubhouse, equestrian center, and extensive mountain trails.

About the Position

The Owner Relations Manager is the trusted liaison between The Stelle and its residence owners. This senior individual contributor delivers highly personalized service while protecting the integrity of the rental management program and the operational and financial interests of owners and the resort. The role coordinates across hotel departments to ensure owner matters are handled accurately, discreetly, and with consistent follow-through.

Responsibilities

Owner Relationships and Rental Program

• Serve as the principal day-to-day contact for residence owners, authorized family members, and representatives.
• Develop detailed owner profiles, preferences, residence-use patterns, communication expectations, and service histories.
• Anticipate owner needs and coordinate tailored arrivals, departures, special occasions, and resort experiences with operating teams.
• Explain rental-program processes, owner-use provisions, residence availability, charges, and statement components clearly and consistently without providing legal, tax, or accounting advice.
• Coordinate owner stays, rental-block dates, authorized access, and program requirements in accordance with the Rental Management Agreement and established procedures.
• Research owner questions involving revenue, distributions, fees, housekeeping, maintenance expenses, and statement activity with Finance, Revenue Strategy, and Reservations.

Residence Operations and Communication

• Coordinate residence readiness for owner arrivals and rental occupancy, including inspections, housekeeping, maintenance, amenities, access, and preference fulfillment.
• Track residence deficiencies, damage, repairs, replacements, warranties, approvals, and completion timelines; provide proactive owner updates.
• Administer owner, authorized-user, and vendor access procedures while protecting owner identity, privacy, keys, credentials, and after-hours entry.
• Maintain accurate owner records and prepare regular reports on open matters, service recovery, residence condition, rental-program questions, risks, and trends.
• Coordinate with condominium association management and resort leaders on owner communications, governing-document requirements, common-area matters, and residence issues affecting hotel operations.
• Apply program requirements equitably and diplomatically, balancing owner advocacy with the resort’s contractual, operational, and commercial responsibilities.

Leadership Quality Assurance and Manager on Duty

• Model The Stelle’s culture, luxury service standards, integrity, accountability, and commitment to personalized hospitality.
• Maintain knowledge of Preferred Hotels and Resorts standards and operating requirements and serve as the property’s Loyalty Ambassador.
• Assist with hotel, service quality-assurance, operational, and safety audits, including preparation, inspections, documentation, standards verification, corrective-action planning, and follow-up.
• Participate in the hotel Manager on Duty program during assigned weekdays and periodically serve as Weekend Manager on Duty according to the leadership rotation.
• While on duty, provide visible property-wide leadership, conduct walkthroughs, monitor readiness, address guest or owner concerns and service-recovery needs, and elevate significant incidents appropriately.

Pre-Opening Priorities

• Help establish the owner-relations operating model, service standards, communication protocols, escalation paths, and cross-departmental workflows.
• Build owner and residence profiles, onboarding materials, readiness checklists, owner-stay procedures, statement-inquiry processes, and issue-tracking systems.
• Translate the Rental Management Agreement into practical operating procedures with the General Manager and relevant resort departments.
• Support residence inspections, punch-list coordination, operational acceptance, transition from development and sales, recruitment, orientation, and team training.

Qualifications

Qualifications and Experience

• At least five years of progressive experience in luxury hospitality, branded residences, condominium hotels, private residences, private clubs, property management, owner relations, or a comparable high-touch environment.
• Demonstrated success managing relationships with affluent or high-profile clients with discretion, diplomacy, and sound judgment.
• Strong written, verbal, financial, analytical, organizational, and problem-solving skills, including the ability to explain complex operational or financial matters clearly.
• Ability to interpret and administer agreements, policies, and procedures consistently and recognize when executive, legal, or accounting guidance is required.
• Proficiency with Microsoft 365 and experience with, or the ability to quickly learn, Infor HMS, Revinate CRM, OwnerRelations.com, and ALICE.
• Luxury condominium-hotel, pre-opening, residence handover, rental-program implementation, and Park City or Deer Valley market experience are preferred.

Working Conditions and Schedule

• Full-time, year-round, onsite position in a luxury resort and residence environment.
• Schedule flexibility is required, including early mornings, evenings, weekends, holidays, peak seasons, owner arrivals, and urgent residence matters.
• Regular weekday Manager on Duty assignments and periodic Weekend Manager on Duty coverage are required.
• Ability to stand and walk for extended periods and work throughout hotel and residence areas, including occasional outdoor and construction or turnover environments.
• Ability to lift and carry up to 50 pounds, with or without reasonable accommodation or assistance, and visually inspect residence conditions and detailed records.
• Ability to work effectively in a fast-paced hospitality environment.

Benefits

The comprehensive benefits package available for this position includes:

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent-care reimbursement.
• Employee assistance program and paid time off and sick time.
• 401(k) plan with employer contribution.
• Cell phone reimbursement and complimentary team-member meals.
• Complimentary room nights at CoralTree Hospitality-managed properties.

Benefits may be subject to generally applicable eligibility, waiting-period, contribution, and other requirements and conditions.

Professional Standards

The Owner Relations Manager is expected to maintain a polished professional presence and uphold the highest standards of confidentiality, integrity, fairness, and discretion. The position must comply with resort policies, safety requirements, data-security practices, applicable laws, and the terms and procedures governing The Stelle’s residence and rental management program.

Equal Employment Opportunity

The Stelle and CoralTree Hospitality are equal-opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. Applicants who require a reasonable accommodation to participate in the application or hiring process may contact Human Resources. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment may be contingent upon successful completion of applicable pre-employment requirements, including verification of eligibility to work and background screening, as permitted by law. Final employment language is subject to review and approval by Human Resources.

Salary Range

$75,000 - 85,00/yr. + potential of up to 10% bonus