Owner Relations Coordinator

Continental Resources, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Continental Resources, Inc. is seeking an Owner Relations Coordinator to serve as the first point of contact for stakeholders, providing accurate information and tiered support on ownership issues, account changes, and payment inquiries.

The role requires logging inquiries in SAP, routing tickets to appropriate business users, and coordinating with internal teams to resolve owner questions while maintaining strong relationships with external partners.

Qualifications

• High school diploma or GED required.
• Experience in a call center or customer service role preferred.
• Proficiency with Microsoft Office and enterprise systems preferred.

Responsibilities

• Responds promptly to stakeholder inquiries via phone, email, and written correspondence on behalf of multiple departments.
• Accurately logs all owner inquiries in SAP with detailed, owner-specific information.
• Escalates issues outside standard processes to appropriate stakeholders for resolution.
• Builds and maintains relationships with internal and external stakeholders and supports cross-functional teams.

Skills

Verbal communication

Written communication

Customer service

Phone etiquette

Attention to detail

Team collaboration

Microsoft Office

SAP

Education

High school diploma

Associate’s degree (preferred)

Tools

SAP

PeopleSoft

Job description

Job SummaryThe Owner Relations Coordinator serves as the initial point of contact for Continental Resources’ stakeholders. This role is responsible for providing accurate information and tiered support regarding ownership, account changes, and payment inquiries. The Coordinator will create and manage tickets in SAP, ensuring proper assignment to business users for resolution. Additionally, this position requires effective communication with internal teams to clarify details and provide guidance on addressing a wide range of owner inquiries.Duties and ResponsibilitiesResponds promptly and professionally to phone calls, emails, and written correspondence from stakeholders on behalf of numerous departmentsAccurately logs all owner inquiries in SAP with detailed, owner-specific informationCommunicates owner issues that fall outside standard tracking processes to the appropriate business stakeholdersDevelops and maintains strong working relationships with internal and external stakeholdersOther duties as assignedSkills and CompetenciesDemonstrates excellent verbal and written communication skills, professionalism and effective handling of inquiriesProfessional and courteous telephone demeanor, demonstrating excellent phone etiquette and strong customer service orientation, including patience and empathy when assisting frustrated callersDemonstrates excellent attention to detailDevelops and delivers communications that convey a clear understanding of unique needs of different audiencesBuilds strong customer relationships and delivers customer-centric solutionsProven ability to work collaboratively as part of a teamProficient using Microsoft Office suite; willingness to learn new applications and technologyRequired QualificationsHighschool diploma (or GED).Previous experience in a call center or customer service oriented roleAn acceptable pre-employment background and drug testPreferred QualificationsAssociate’s degreeFamiliarity with an enterprise system (SAP, PeopleSoft, or similar)Experience in Oil and Gas industryPhysical Requirements and Working ConditionsRequires prolonged sitting, some bending and stoopingOccasional lifting up to 25 poundsManual dexterity sufficient to operate a computer keyboard and calculatorContinental Resources, Inc. provides equal employment opportunities and access for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, veteran status, or any other category protected by law.