Owner Onboarding Agent (Seasonal) - Pompano Beach, FL

Travel + Leisure Co.; United States; On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Owner Onboarding Agent for an on-site, seasonal role in Pompano Beach, FL. You will support owner onboarding, deliver sales presentations, and provide customer education on club products while ensuring service standards and compliance goals are met.

Weekend and holiday availability is required. You will coordinate educational sessions, train sales staff, and work with the OO Manager to identify opportunities for improvement.

Qualifications

• Bachelor Degree or equivalent combination of education and related experience.
• Full availability to work weekends and holidays.
• Seasonal opening with potential end date on or about 10/1/2023.

Responsibilities

• Review and complete legal and sales related documents with owners following established process/guidelines (50% time).
• Provide Owner Education to owners through topic curriculum in private one-on-one or group sessions on club products and guidance to maximize vacation ownership (25% of time).
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time).
• Provide training for sales team in product knowledge, document content, and sales compliance as needed (5% of time).
• Coordinate logistics and reporting for educational events & materials; collaborate with marketing, sales and resort teams to optimize session attendance (5% of time).
• Other site duties as assigned by OO Manager (5% time).

Skills

Communication

Prioritization

Influence

Conflict management

Customer service

Presentation

Education

Bachelor degree

Tools

Workday

WVO product knowledge

Sales training

Job description

We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Owner Onboarding Agent | Pompano Beach, FL (on-site)

Seasonal position - Ending on or about 1/4/2027

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Responsibility #1- Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Responsibility #2 -Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Responsibility #3 - Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Responsibility #4 - Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Responsibility #5 - Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Responsibility #6- Other site duties as assigned by OO Manager (5% time)

Travel Requirements

• Less than 5% for Corporate and or BU Meetings

Minimum Requirements and Qualifications

• Bachelor Degree or equivalent combination of education and directly related experience
• Full availability to work weekends and holidays.
• This position is a seasonal opening with a potential end date on or about 10/1/2023.

Training requirements

• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding

Knowledge and skills

• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• WVO product knowledge expertise preferred

Technical Skills

• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding

Job experience

• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.