Owner Experience Process Leader

Polaris Inc.; Plymouth (MN); On-site; USD 73,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Wellness programs

Gym reimbursement

Life insurance

Disability insurance

Volunteer time off

Job summary

Polaris Inc. is seeking an Owner Experience Process Lead to identify, investigate, and resolve complex owner issues affecting customer experience. You will connect teams and systems to address root causes, drive sustainable improvements, and influence cross-functional processes at scale.

The role requires a curious, action‑oriented problem solver who thrives in ambiguity and is motivated to reduce owner friction while enhancing overall efficiency across the organization.

Qualifications

• Experience leading process improvement initiatives or continuous improvement efforts.
• Ability to identify root causes and implement sustainable corrective actions.
• Strong systems-thinking skills connecting customer issues to broader processes.
• Excellent communication and facilitation, building understanding across levels.

Responsibilities

• Monitor escalated owner cases and workflows to identify delays and bottlenecks.
• Investigate complex owner issues using data and stakeholder input to determine root causes.
• Drive issue resolution by coordinating across functions and partners and ensuring accountability.
• Develop corrective action plans addressing immediate concerns and underlying deficiencies.
• Lead cross-functional process improvement initiatives to reduce owner friction and improve efficiency.
• Propose enhancements to policies, systems and workflows based on trends and insights.

Skills

Problem solving

Collaboration

Customer focus

Job description

Polaris Inc. is seeking an Owner Experience Process Lead to identify, investigate, and resolve complex owner issues affecting customer experience. You will connect teams and systems to address root causes, drive sustainable improvements, and influence cross-functional processes at scale.

The role requires a curious, action‑oriented problem solver who thrives in ambiguity and is motivated to reduce owner friction while enhancing overall efficiency across the organization.