Owner Experience Process Lead

polaris; Plymouth (MN); On-site; USD 73,000 - 96,000; Full time

Job summary

Polaris Inc. in Minnesota is seeking an Owner Experience Process Lead to identify, investigate, and resolve complex owner issues and process breakdowns that affect the customer experience.

This role serves as a central coordinator, connecting teams and systems to address concerns and determine root causes, driving sustainable improvements at scale. The successful candidate thrives in ambiguity, challenges the status quo, and collaborates across functions to reduce owner friction while enhancing

Qualifications

• Experience leading process improvement initiatives or continuous improvement efforts.
• Ability to identify root causes and implement corrective actions.
• Systems-thinking skills to connect customer issues to broader processes.
• Strong communication and facilitation to simplify complex information across levels.

Responsibilities

• Monitor escalated owner cases and workflows to identify delays and bottlenecks.
• Investigate complex owner issues using data and stakeholder input to determine root causes.
• Lead cross-functional process improvement initiatives to reduce owner friction and improve efficiency.
• Develop corrective action plans addressing immediate concerns and underlying deficiencies.
• Partner with leaders to prioritize improvements and implement sustainable changes.
• Escalate risks and unresolved issues to support timely outcomes.
• Provide concise updates to Polaris Leadership Team and measure solution effectiveness.

Skills

Problem solving

Collaboration

Customer focus

Job description

Polaris Inc. in Minnesota is seeking an Owner Experience Process Lead to identify, investigate, and resolve complex owner issues and process breakdowns that affect the customer experience.

This role serves as a central coordinator, connecting teams and systems to address concerns and determine root causes, driving sustainable improvements at scale. The successful candidate thrives in ambiguity, challenges the status quo, and collaborates across functions to reduce owner friction while enhancing