Owner Experience Leader: Loyalty & Insights

Polaris Inc.; Iowa (LA); On-site; USD 120,000 - 180,000; Full time

Job summary

Polaris Inc. is seeking an Owner Experience Manager to define and drive the owner experience strategy across the organization.

You will lead the Owner Connections team, turning owner insights into improvements across products, processes, and support experiences. You will partner with Service, Product, Engineering, Marketing, and Dealer Development to remove friction, raise satisfaction, and strengthen dealer loyalty.

Qualifications

• Senior leadership experience in customer experience, service, or operations roles.
• Ability to translate customer insights into strategic actions across multiple functions.
• Strong cross-functional collaboration and people development skills.

Responsibilities

• Define and advance the Owner Experience strategy and roadmap.
• Lead and develop the Owner Connections team with coaching and succession planning.
• Translate owner feedback into actions with cross-functional partners: Service, Product, Engineering, Marketing, and more.
• Identify strategic initiatives with clear goals, metrics, and stakeholder alignment.
• Monitor performance standards and improve responsiveness and service quality.
• Plan workforce and resources to meet forecasted demand and service levels.
• Apply LEAN principles to streamline processes and reduce friction.
• Tackle complex owner issues and protect Polaris brand reputation.
• Own the Voice of the Customer program and convert insights into recommendations.
• Partner with dealer-facing teams to enhance dealer loyalty and ownership experience.
• Develop and execute tech and process roadmaps for Owner Experience, including automation and CRM.

Skills

Leadership

Strategic thinking

Job description

Polaris Inc. is seeking an Owner Experience Manager to define and drive the owner experience strategy across the organization.

You will lead the Owner Connections team, turning owner insights into improvements across products, processes, and support experiences. You will partner with Service, Product, Engineering, Marketing, and Dealer Development to remove friction, raise satisfaction, and strengthen dealer loyalty.