Owner Concierge

NICHOLAS AIR; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

NICHOLAS AIR is seeking an Owner Concierge to deliver white glove client service to a private jet Membership base, coordinating all travel details and ensuring flawless experiences.

THE OWNER CONCIERGE role requires exceptional attention to detail, professional communication, and commitment to high standards in a luxury aviation environment. Join a team that values personalized relationships and discretion.

Responsibilities

• Procure and coordinate all Member-requested ground transportation, catering, and ancillary travel services.
• Develop and maintain strong vendor relationships while ensuring services align with NICHOLAS AIR standards.
• Maintain accurate records and financial accountability for reservations, orders, and service-related transactions.
• Utilize internal systems and operational reports to ensure Member preferences and service expectations are fulfilled on every trip.
• Ensure compliance with company policies, procedures, and established service standards.
• Proactively identify opportunities to enhance the Member experience, improve operational efficiency, and support service excellence initiatives.

Job description

WORK FOR ONE OF THE WORLD’S MOST AUTHENTIC PRIVATE JET BRANDS

We believe people should be treated as names, not numbers. That belief shapes our culture of empowerment, collaboration, and long-term stability, and it is one of the reasons we continue to be The Standard in private aviation.

We invest in exceptional people who bring exceptional skills. For nearly 30 years, our mission has remained clear, “Be the best in the industry, not the biggest.”

Becoming part of the organization means continuous learning, strategic growth, and embracing change through innovation. We operate with a “people over process” philosophy, building meaningful relationships and trust across our workforce.

NICHOLAS AIR maintains a sterling reputation when it comes to delivering world-class customer service and has an unwavering commitment to developing long-term, personalized relationships with its Membership base of athletes, celebrities, captains of industry, and ultra-high-net-worth clientele. Our white glove approach to customer service makes this job a dream for those who truly value providing an exceptional experience. With the most State-of-the-Art facilities and the pleasures of working with the most refined fleet in the industry, NICHOLAS AIR simply cuts no corners. This position requires an unwavering level of attention to detail, articulation, and professionalism. Becoming a part of the Owner Concierge team requires you to meet a very stringent set of quality standards, with less than 3% of candidate applications being selected for these exclusive positions.

Duties And Responsibilities

• Procure and coordinate all Member-requested ground transportation, catering, and ancillary travel services.
• Develop and maintain strong vendor relationships while ensuring all services align with NICHOLAS AIR standards.
• Maintain accurate records and financial accountability for reservations, orders, and service-related transactions.
• Utilize internal systems and operational reports to ensure Member preferences and service expectations are fulfilled on every trip.
• Ensure compliance with company policies, procedures, and established service standards.
• Proactively identify opportunities to enhance the Member experience, improve operational efficiency, and support service excellence initiatives.

NICHOLAS AIR STORY