Member Experience Specialist

inMy Jet; Oxford (MS); On-site; USD 60,000 - 85,000; Full time

Job summary

NICHOLAS AIR in Oxford, MS is seeking a dedicated Member Experience Specialist to deliver white-glove service to our distinguished Members. You will be the primary point of contact, coordinating travel and special requests with precision and care.

In this role, you will build lasting relationships with ultra-high-net-worth clients, collaborating with internal teams to ensure flawless trip execution while upholding the brand’s standards of discretion and exceptional service.

Qualifications

• Experience in luxury travel or private aviation preferred.
• Excellent communication and problem-solving abilities.
• Ability to coordinate complex itineraries with precision.
• Discretion and professionalism required for high-net-worth clients.

Responsibilities

• Serve as the primary contact for Nicholas Air Members, delivering white-glove service.
• Coordinate all aspects of Member travel, including schedules, catering, and ground transport.
• Foster strong Member relationships by anticipating needs and preferences.
• Collaborate with internal teams to ensure seamless trip execution.
• Proactively communicate and provide effective solutions to Members.
• Maintain Nicholas Air standards and elevate the Member experience.

Skills

Customer service

Relationship building

Travel coordination

Attention to detail

Tools

CRM software

Job description

# Member Experience SpecialistNicholas Air Member ServicesOxford, MS4 days agoJob descriptionWORK FOR ONE OF THE WORLD’S MOST AUTHENTIC PRIVATE JET BRANDSWe believe people should be treated as names, not numbers . That belief shapes our culture of empowerment, collaboration, and long-term stability, and it is one of the reasons we continue to be The Standard in private aviation.We invest in exceptional people who bring exceptional skills. For nearly 30 years, our mission has remained clear, “Be the best in the industry, not the biggest” .Becoming part of the organization means continuous learning, strategic growth, and embracing change through innovation. We operate with a “people over process” philosophy, building meaningful relationships and trust across our workforce.NICHOLAS AIR maintains a sterling reputation when it comes to delivering world-class customer service and has an unwavering commitment to developing long-term, personalized relationships with its Membership base of athletes, celebrities, captains of industry, and ultra-high-net-worth clientele. Our white glove approach to customer service makes this job a dream for those who truly value providing an exceptional experience. With the most State-of-the-Art facilities and the pleasures of working with the most refined fleet in the industry, NICHOLAS AIR simply cuts no corners. This position requires an unwavering level of attention to detail, articulation, and professionalism. Becoming a part of the Member Services team requires you to meet a very stringent set of quality standards, with less than 3% of candidate applications being selected for these exclusive positions.DUTIES AND RESPONSIBILITIES:• Primary point of contact for NICHOLAS AIR Members, delivering personalized white-glove service.• Coordinate all aspects of Member travel, including scheduling, special requests, catering, and ground transportation.• Foster strong Member relationships by understanding preferences and anticipating needs.• Collaborate with internal teams to ensure seamless trip execution.• Communicate proactively and provide effective solutions.• Uphold NICHOLAS AIR's standards and personalized service.• Enhance the Member experience through exceptional intent for every decision.NICHOLAS AIR STORY