Owned Channels Marketing Ops Leader

Starbucks Corp.; Seattle (WA); Sur place; USD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) retirement plan with employer-m

Tuition assistance via Starbucks Plan

Résumé du poste

Starbucks Corp. in Seattle is seeking a manager of marketing operations for Owned Channels to lead end-to-end coordination of customer communications across Starbucks owned digital properties.

You will establish structure, visibility, and rigor for thousands of assets annually, working with stakeholders to ensure timely delivery and accuracy. You will own integrated schedules, reviews, and handoffs, acting as Workfront SME, and partner with Creative Studio and cross-functional teams to minimize

Qualifications

• Bachelor’s degree or four or more years of relevant professional experience.
• Five or more years of progressive experience in project management, marketing operations, creative operations or related field.
• Three or more years managing complex, cross-functional marketing or creative projects.
• Three or more years managing multiple large-scale or concurrent programs with overlapping deliverables and deadlines.
• Experience with project management and workflow platforms, with advanced Adobe Workfront experience strongly preferred.
• Experience managing digital marketing or content production across channels such as email, mobile apps, websites or related digital experiences.

Responsabilités

• Own the operational framework for Owned Channel campaigns and programs, connecting strategy, briefing, creative development, reviews, approvals, final delivery and deployment readiness.
• Develop and maintain integrated workback schedules, deliverable grids, milestone plans and approval pathways across email, app, web, Wi-Fi and other owned digital placements.
• Serve as the team’s Workfront subject-matter expert, ensuring projects, briefs, timelines, assignments, reviews, approvals, status updates and final assets are accurate and consistently maintained.
• Coordinate seasonal and campaign briefings, working sessions, creative reviews and executive reviews, ensuring stakeholders understand the objective, required decisions and expectations for each milestone.
• Capture clear, actionable meeting notes, decisions and feedback, then translate them into documented updates, owners and next steps across Workfront and supporting project materials.
• Consolidate input from cross-functional stakeholders into clear and actionable direction, identifying conflicting feedback, unresolved decisions and downstream implications before work progresses.
• Manage multiple concurrent projects and high volumes of deliverables with precision, ensuring every asset, market, version, review, approval and handoff is accounted for.
• Proactively identify timeline risks, missing inputs, scope changes, capacity constraints and process gaps, escalating early and recommending solutions or tradeoffs.
• Establish clear communication rhythms and provide concise, accurate status updates to marketers, creative partners, cross-functional stakeholders and leadership.
• Drive accountability across project teams by confirming owners, deadlines and dependencies, following through on open items and ensuring commitments are completed.
• Adapt plans quickly as business priorities, product information, creative direction and channel needs evolve while maintaining visibility into the impact of changes.
• Maintain organized and accessible project documentation, creating a reliable source of truth for schedules, briefs, decisions, approvals and deliverables.
• Identify recurring workflow challenges and recommend improvements that simplify processes, strengthen Workfront adoption and increase the team’s speed and effectiveness.
• Build trusted relationships across Marketing, Creative Studio, Marketing Operations, Technology, Product and other partner teams, representing Owned Channels with clarity, partnership and professionalism.

Connaissances

Cross-functional leadership

Project management

Communication

Meeting facilitation

Problem solving

Stakeholder management

Formation

Bachelor’s degree or 4+ years experience

Outils

Adobe Workfront

Description du poste

Starbucks Corp. in Seattle is seeking a manager of marketing operations for Owned Channels to lead end-to-end coordination of customer communications across Starbucks owned digital properties.

You will establish structure, visibility, and rigor for thousands of assets annually, working with stakeholders to ensure timely delivery and accuracy. You will own integrated schedules, reviews, and handoffs, acting as Workfront SME, and partner with Creative Studio and cross-functional teams to minimize