Overseas Global Help Desk Analyst

The MIL Corporation; Charleston (SC); On-site; USD 50,000 - 55,000; Full time

Job summary

The MIL Corporation seeks an Overseas Customer Support Analyst (Help Desk Support Specialist 1) to support a Federal Government client at our Charleston, SC location. The analyst will respond to calls and emails as the first line of support for overseas posts and document inquiries in Engage CGFS.

This is a full-time onsite role with potential situational teleworking under approved guidelines. The candidate will work with CGFS personnel to resolve financial system issues and contribute to

Qualifications

• Technical tasks and analysis experience required.
• Ability to communicate professionally.
• Must have customer service experience.
• Ability to multi-task and learn quickly.

Responsibilities

• Respond to incoming calls and emails during hours of operation and serve as first line of support for overseas posts.
• Coordinate with cashiers, accountants, FMOs, SMEs and others on financial software.
• Update cases and escalate to Tier II for more complex issues.
• Draft articles for CGFS Knowledge Base in a Q&A format.
• Escalate appropriately and provide team leadership when ready.

Skills

Technical tasks & analysis

Clear communication

Critical thinking

Multitasking

Customer service

Education

BA/BS in Accounting

Tools

Engage CGFS (ServiceNow-based)

Job description

The MIL Corporation seeks an Overseas Customer Support Analyst (Help Desk Support Specialist 1) to support a Federal Government client at our Charleston, SC location. The analyst will respond to calls and emails as the first line of support for overseas posts and document inquiries in Engage CGFS.

This is a full-time onsite role with potential situational teleworking under approved guidelines. The candidate will work with CGFS personnel to resolve financial system issues and contribute to