Global Help Desk Analyst - Overseas Support (Onsite)

Search Results; Charleston (SC); Presencial; USD 50.000 - 55.000; Jornada completa

Descripción de la vacante

The MIL Corporation seeks an Overseas Customer Support Analyst (Help Desk Support Specialist 1) to support a Federal Government client at our Charleston, SC location. The analyst will work in cooperation with the Bureau of the Comptroller and Global Financial Services (CGFS) in the Office of Customer Engagement.

The employee will work an 8-hour shift between 6:00 am to 6:00 pm or as assigned per desk schedule with a non-compensated 30-minute lunch.

Formación

• Experience performing technical tasks and analysis.
• Ability to clearly communicate in a professional manner.
• Critical thinking and problem-solving skills.
• The ability to multi-task, to trouble-shoot software and system applications, and to learn quickly with little guidance.
• Prior customer service experience.

Responsabilidades

• Respond to incoming calls and emails during operating hours; serve as first line of support for overseas posts; document inquiries and issues in Engage CGFS.
• Coordinate with cashier monitors, accountants, FMO, subject matter experts, and others on software programs managing financial operations.
• Update cases with context; close only when resolved with customer or confirmed by resolution team.
• Provide front-line phone support; guide customers through data gathering, analysis, and issue resolution.
• Draft informational broadcasts and system interruption notices to staff worldwide using MS Outlook.

Conocimientos

Technical tasks & analysis

Clear communication

Critical thinking

Multitasking

Customer service

Educación

BA/BS, Accounting preferred

Descripción del empleo

The MIL Corporation seeks an Overseas Customer Support Analyst (Help Desk Support Specialist 1) to support a Federal Government client at our Charleston, SC location. The analyst will work in cooperation with the Bureau of the Comptroller and Global Financial Services (CGFS) in the Office of Customer Engagement.

The employee will work an 8-hour shift between 6:00 am to 6:00 pm or as assigned per desk schedule with a non-compensated 30-minute lunch.