Federal Client Support Analyst (Arlington Onsite)

Search Results; Washington (District of Columbia); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health, life, disability plans

Retirement plans

Paid time off

Tuition assistance

Résumé du poste

MIL Corporation is seeking a Domestic Customer Support Analyst (Junior Analyst) to support a Federal Government client at our Arlington, VA location. The role focuses on first-line support for CGFS financial systems, documenting issues, and drafting knowledge base articles to assist users worldwide.

You will work within a team that handles technical tasks, analysis, and clear communication with domestic bureaus, with eligibility for a Secret clearance and potential upgrade to Top Secret as

Qualifications

• Experience performing technical tasks and analysis.
• Clear, professional written and verbal communication.
• Strong critical thinking and problem-solving skills.
• Ability to multi-task and troubleshoot software and systems.
• Prior customer service experience.

Responsabilités

• Be the first line of support during operating hours for Engage CGFS.
• Log customer issues in Engage CGFS and track until resolution.
• Update cases with new information and close only when resolved.
• Provide front-line phone support and guide users through processes.
• Draft informational emails and broadcasts; contribute to knowledge base articles.
• Escalate complex issues to Tier II analysts.
• Provide team leadership after proven in the client environment.

Connaissances

Technical tasks & analysis

Clear communication

Critical thinking

Multi-tasking & troubleshooting

Customer service experience

Formation

BA/BS in Accounting

Outils

MS Outlook

CGFS Knowledge Base

Description du poste

MIL Corporation is seeking a Domestic Customer Support Analyst (Junior Analyst) to support a Federal Government client at our Arlington, VA location. The role focuses on first-line support for CGFS financial systems, documenting issues, and drafting knowledge base articles to assist users worldwide.

You will work within a team that handles technical tasks, analysis, and clear communication with domestic bureaus, with eligibility for a Secret clearance and potential upgrade to Top Secret as