Overnight Veterinary ER Client Services Specialist

Anne Arundel Veterinary Emergency Clinic; Annapolis (MD); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Four 10-hour shifts per week

Shift differential

Holiday pay

Medical, Dental, and Vision Insurance

EAP

Disability & Life Insurance

Referral Program

PTO

401(k) with employer match

Pet care discount

Uniforms provided

Training and career development

Collaborative team

Job summary

Anne Arundel Veterinary Emergency Clinic is seeking an empathetic front desk professional to join our 24/7 emergency team in Annapolis. You will greet clients, answer calls, triage, and help manage patient flow with calm professionalism.

This role offers four 10-hour overnight shifts per week, opportunities for extra shifts, and a comprehensive benefits package including health coverage, PTO, 401(k) with match, and career development.

Qualifications

• Previous experience in a veterinary hospital/clinic is required.
• Self-motivated and able to work independently.
• Strong attention to detail and confidentiality with sensitive information.
• Tech-savvy and quick to learn veterinary software systems.
• Professional demeanor with de-escalation skills under pressure.

Responsibilities

• Greet clients in person and on the phone with warmth and professionalism.
• Triage incoming calls, assess urgency, and respond promptly.
• Explain treatment plans, next steps, and costs clearly.
• Act as communication link between clients, clinicians, and referring veterinarians.
• Process payments discreetly and accurately.
• Maintain electronic medical records and patient documentation.
• Provide emotional support during sensitive or end-of-life situations.
• Facilitate smooth check-in, updates, and discharge processes.
• Collaborate with CSRs for seamless team coverage.

Skills

Calm under pressure

Multitasking

Empathy

Clear communication

Job description

Anne Arundel Veterinary Emergency Clinic is seeking an empathetic front desk professional to join our 24/7 emergency team in Annapolis. You will greet clients, answer calls, triage, and help manage patient flow with calm professionalism.

This role offers four 10-hour overnight shifts per week, opportunities for extra shifts, and a comprehensive benefits package including health coverage, PTO, 401(k) with match, and career development.