Emergency Vet Front Desk Specialist

Anne Arundel Veterinary Emergency Clinic; Annapolis (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Shift differential for afternoons/even

Holiday pay

Medical, Dental, and Vision Insurance

401(k) with employer match

Pet care discount

Paid Time Off

Job summary

Anne Arundel Veterinary Emergency Clinic (AAVEC) in Annapolis is seeking a compassionate Client Service Representative for the front desk. You will greet clients, triage calls, explain costs, and support clinicians during emergencies.

This role emphasizes empathy, organization, and clear communication in a fast-paced environment. Shift: mid day to evening; four 10-hour shifts weekly, with some weekend coverage. Join a large, collaborative team delivering round-the-clock care.

Qualifications

• Veterinary experience or a minimum of 2 years of high-level customer service experience (emotional demands in fast-paced environments)
• Self-motivated and able to work independently without constant supervision
• Flexibility to work weekends and holidays on a rotating schedule

Responsibilities

• Greet clients in person and over the phone
• Triage calls, assess urgency, respond promptly and accurately
• Explain treatment plans and costs to clients
• Coordinate communication between clients, clinicians, and referring veterinarians
• Process payments and maintain EMR/documents
• Provide emotional support during sensitive situations
• Assist with check-in, discharge, and lobby management
• Collaborate with CSRs for coverage and support

Skills

Calm under pressure

Clear communication

Empathy

Multitasking

Tech savvy

Tools

Veterinary software

Job description

Anne Arundel Veterinary Emergency Clinic (AAVEC) in Annapolis is seeking a compassionate Client Service Representative for the front desk. You will greet clients, triage calls, explain costs, and support clinicians during emergencies.

This role emphasizes empathy, organization, and clear communication in a fast-paced environment. Shift: mid day to evening; four 10-hour shifts weekly, with some weekend coverage. Join a large, collaborative team delivering round-the-clock care.