Client Service Representative, Overnight

Ethos Veterinary Health; San Antonio (TX); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

HSA/FSA

Life Insurance

Disability Insurance

EAP

Employee Pet Discount

PTO & Holidays

Tuition Assistance

Uniform Stipend

Retirement Plan

Job summary

Ethos Veterinary Health in San Antonio seeks an Overnight Client Service Representative to provide exceptional client service in a fast-paced emergency and specialty setting. You will answer calls, greet clients, schedule exams, update patient records, and process payments with empathy.

The role requires at least two years in veterinary/medical environments, excellent communication, multitasking ability, and fluent English. Overnight shifts include a $3 differential and comprehensive benefits.

Qualifications

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.
• Outstanding communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Knowledge of general office practices, receptionist duties, and telephone techniques.
• Experience using multi-line phone systems and handling cash and other forms of payment.
• Experience maintaining patient records and entering information accurately.
• Ability to complete assigned tasks independently and efficiently.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
• Ability to submit to drug screening, as we are a drug‑free workplace.

Responsibilities

• Create a warm and welcoming experience for clients, patients, and referring veterinarians.
• Answer and direct phone calls while providing compassionate and accurate information.
• Schedule appointments across multiple specialty services and emergency departments.
• Educate clients and referring veterinarians about hospital services and procedures.
• Maintain accurate patient records and update client information promptly.
• Process payments and assist with financial transactions accurately and efficiently.
• Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.
• Remain calm and collected during emergency situations and periods of high activity.
• Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.
• Handle multiple tasks and interruptions while maintaining excellent customer service.

Skills

Communication

Customer service

Multitasking

Phone etiquette

Cash handling

Record keeping

Empathy

Job description

Client Service Representative, Overnight

$16 - $20/hr. | + $3/hr. Overnight Differential | San Antonio, TX

Compensation

• $16 - $20/hr, depending on experience
• + $3/hr Overnight Differential

Schedule

• Full Time (Monday – Thursday Overnights)

Full-Time Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

Job Description

The purpose of this position is to provide exceptional client service while supporting our emergency, critical care, and specialty departments. As a Client Service Representative, you will answer phones, schedule appointments, greet clients, maintain patient records, process payments, and communicate important information between clients, referring veterinarians, and our medical teams. You will create a warm and welcoming impression while remaining professional and courteous in a fast-paced environment. You will understand and communicate our services and recommendations clearly and confidently. You will remain compassionate and empathetic, especially during emotional or emergency situations.

Responsibilities

• Create a warm and welcoming experience for clients, patients, and referring veterinarians.
• Answer and direct phone calls while providing compassionate and accurate information.
• Schedule appointments across multiple specialty services and emergency departments.
• Educate clients and referring veterinarians about hospital services and procedures.
• Maintain accurate patient records and update client information promptly.
• Process payments and assist with financial transactions accurately and efficiently.
• Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.
• Remain calm and collected during emergency situations and periods of high activity.
• Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.
• Handle multiple tasks and interruptions while maintaining excellent customer service.

Qualifications

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.
• Outstanding communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Knowledge of general office practices, receptionist duties, and telephone techniques.
• Experience using multi-line phone systems and handling cash and other forms of payment.
• Experience maintaining patient records and entering information accurately.
• Ability to complete assigned tasks independently and efficiently.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
• Ability to submit to drug screening, as we are a drug‑free workplace.

About MissionVet Specialty & Emergency

MVS is a premier emergency and specialty veterinary hospital serving San Antonio and South Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and cats. Our team is composed of industry leaders, board-certified specialists, experienced veterinary professionals, and compassionate support staff who are dedicated to advancing veterinary medicine while delivering exceptional patient and client care.

Nearby Communities

• San Antonio, TX
• New Braunfels, TX
• Schertz, TX
• Cibolo, TX
• Universal City, TX
• Converse, TX
• Boerne, TX
• Helotes, TX
• Seguin, TX
• Floresville, TX
• Castroville, TX
• Pleasanton, TX

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.