Overnight Veterinary Client Services Specialist

Ethos Veterinary Health; Houston (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Health, Dental, Vision insurance

HSA / FSA

Life and Disability insurance

PTO and Holidays

Pet discount

Professional development and tuition

Uniform stipend

Retirement plan

Job summary

Gulf Coast Veterinary Specialists in Houston, TX is seeking an experienced Client Service Representative for overnight shifts. You will be the first contact for clients and patients, handle admissions and discharges, process payments, and coordinate communications between clients and the medical team in a fast-paced emergency environment.

The role emphasizes outstanding customer service, clear communication, multitasking, and the ability to stay calm under pressure.

Qualifications

• Outstanding communication and customer service skills; ability to make clients and refereering veterinarians feel valued and supported.
• Versatility to multitask in a fast-paced environment and navigate unexpected situations.
• Strong customer service mindset focused on building positive relationships.
• Team player who thrives in a collaborative setting and adapts to changing protocols.
• Fluent English (speaking & reading) is required; additional languages a plus.

Responsibilities

• Educate clients and referring veterinarians about services and provide compassionate support over the phone and in person.
• Coordinate appointment scheduling at the multi-specialist hospital to ensure a seamless process.
• Handle reminder and follow-up communications with clients via phone and email.
• Maintain accurate client/pet records with meticulous attention to detail.

Skills

First impressions

Multitasking

Customer service

Flexibility

English fluency

Job description

Gulf Coast Veterinary Specialists in Houston, TX is seeking an experienced Client Service Representative for overnight shifts. You will be the first contact for clients and patients, handle admissions and discharges, process payments, and coordinate communications between clients and the medical team in a fast-paced emergency environment.

The role emphasizes outstanding customer service, clear communication, multitasking, and the ability to stay calm under pressure.