Overnight Veterinary Client Experience Specialist

Veterinary Specialty Center of Seattle; Lynnwood (WA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid time off & parental leave

Health insurance

Pet perks

Education & CE

401(k)

Scholarships

Job summary

Veterinary Specialty Center of Seattle is seeking a Client Service Representative to join our Thrive Pet Healthcare community in Lynnwood, WA. The CSR will provide end-to-end client care, differentiate emergencies from routine cases, greet clients, schedule appointments, admit and discharge patients, and handle payments with professionalism.

We value compassionate communication, teamwork, and the ability to manage multiple tasks in a fast-paced, multi-doctor hospital setting.

Qualifications

• Strong communication and interpersonal skills for client interactions.
• Ability to work both independently and as part of a team in a fast-paced setting.
• Experience delivering high-quality customer service in a veterinary environment preferred.

Responsibilities

• Handle phone inquiries, differentiate routine versus emergency cases, schedule appointments.
• Greet clients, admit and check out patients, process payments and manage financial information.
• Communicate information between clients and staff clearly and compassionately.
• Create a warm, welcoming impression while handling multiple tasks with interruptions.
• Support continuity of care by relaying service recommendations to clients.

Skills

excellent communication

teamwork & independence

impeccable customer service

multitasking

positive attitude

typing speed 60-80 wpm

vet clinic experience

Job description

Veterinary Specialty Center of Seattle is seeking a Client Service Representative to join our Thrive Pet Healthcare community in Lynnwood, WA. The CSR will provide end-to-end client care, differentiate emergencies from routine cases, greet clients, schedule appointments, admit and discharge patients, and handle payments with professionalism.

We value compassionate communication, teamwork, and the ability to manage multiple tasks in a fast-paced, multi-doctor hospital setting.