Veterinary Customer Care Representative

Carevet; St. Louis (MO); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Starting pay up to $19/hr

Job summary

Home with Dignity, a nationwide mobile veterinary service, is seeking a Care Coordinator to be the first compassionate contact for families seeking end-of-life care. You will schedule in-home visits across multiple veterinarians, gather client and pet details, and coordinate with the medical and operations teams to ensure each visit is handled with empathy and precision.

This remote role requires residing in Mountain, Central, or Eastern time zones.

Qualifications

• At least 2 years of direct veterinary or veterinary customer-care experience.
• Comfortable handling sensitive, emotional conversations with empathy.
• Excellent verbal and written communication, clear listening.
• Strong multitasking and time-management with attention to detail.
• Ability to collaborate with veterinarians and operations staff.
• Familiarity with scheduling systems and digital tools.
• Self-motivated, able to work independently in a remote setting.
• Must reside in Mountain, Central, or Eastern U.S. time zones.

Responsibilities

• Serve as compassionate first contact for families seeking end-of-life care.
• Schedule in-home veterinary visits across multiple veterinarians’ calendars.
• Gather accurate client and pet information for visit preparation.
• Coordinate with veterinarians and operations staff for smooth visits.
• Provide empathy and professionalism in every interaction.
• Stay organized managing multiple calls and scheduling needs.

Skills

Veterinary experience

Compassion

Communication

Organization

Teamwork

Technology

Remote work

Location awareness

Job description

Care Coordinator - Veterinary Customer Care Representative

Home with Dignity

Home with Dignity is a nationwide mobile veterinary practice providing compassionate, in-home euthanasia services to pets and their families. We are looking for a Care Coordinator to join our team and serve as a compassionate, knowledgeable first point of contact for families seeking end-of-life care.

As a Care Coordinator, you’ll do more than answer phones and schedule appointments. You’ll listen, provide reassurance, answer questions, gather important information, and help families understand what to expect. You’ll also coordinate closely with our veterinarians and operations team to ensure each visit is thoughtfully scheduled and handled with care.

This is meaningful work. Every conversation matters, and the support you provide can help make an incredibly difficult day a little more peaceful.

This is a remote position. Candidates must reside in the Mountain, Central, or Eastern U.S. time zones.

What You’ll Do:

• Support families: Serve as a compassionate first point of contact, answering questions and providing guidance throughout the scheduling process.
• Schedule appointments: Coordinate in-home veterinary visits across multiple veterinarians’ schedules while considering availability, location, and travel time.
• Gather information: Collect accurate client and pet information to help our veterinary team prepare for each visit.
• Communicate with the team: Partner closely with veterinarians and operations staff to ensure smooth communication and coordination.
• Create a caring experience: Provide empathy, patience, and professionalism during every interaction.
• Stay organized: Manage multiple calls, conversations, and scheduling needs while maintaining accuracy and attention to detail.

What We're Looking For:

• Veterinary experience: At least 2 years of direct veterinary, veterinary front-desk, or veterinary customer-care experience.
• Compassion: Comfortable having sensitive, emotional conversations and supporting families with empathy, patience, and professionalism.
• Communication: Excellent verbal and written communication skills, with the ability to listen carefully and explain information clearly.
• Organization: Strong multitasking and time-management skills with exceptional attention to detail and accuracy.
• Teamwork: Ability to collaborate effectively with veterinarians, operations staff, and other team members.
• Technology: Comfortable using scheduling systems, communication platforms, and other digital tools, with the ability to quickly learn new technology.
• Remote work: Self-motivated, dependable, and able to work independently in a remote environment.
• Location: Must reside in the Mountain, Central, or Eastern U.S. time zones.

What We Offer:

• Up to $19/hour starting pay, based on experience
• Flexible part-time and full-time schedules options
• Bonus opportunities
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• 401(k) with company match
• Employee Assistance Program, including access to licensed social workers
• Paid time off
• And more!

Join Home with Dignity and be part of a team that brings comfort, compassion, and dignity to pet families nationwide. Your role will have a lasting impact, providing one of the greatest final gifts a pet can receive.