Overnight - Technical Service Analyst

IPeople; Lewisville (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

80% company-sponsored medical benefits

401k match up to 5%

Unlimited Paid Time Off

Job summary

IPeople Healthcare seeks a motivated Support Specialist for the 11 pm–7 am shift in the United States (Texas, Lewisville). You’ll handle front-line customer service, troubleshoot IPeople Healthcare products, and collaborate with developers to resolve issues while learning on the job.

Ideal candidates are energetic, customer-focused, and capable of explaining technical concepts to non-technical users. On-site role with competitive benefits and sponsorship not provided.

Qualifications

• Basic understanding of database connectivity (ADO/ADO.NET, ODBC, OLE DB).
• Basic understanding of SQL Server and related tools (SSMS, SQL Profiler).
• Basic understanding of VBScript (or similar scripting languages).
• Strong passion for customer service and learning.
• Ability to handle pressure and remain professional.
• Good grasp of Windows development techniques and Microsoft tools.

Responsibilities

• Answer support phone and email questions and complete customer support tickets.
• Assist users in working with IPeople Healthcare products and services.
• Perform basic diagnostics and troubleshooting for IPeople products and services.
• Do root cause analysis and provide user assistance to resolve issues.
• Collaborate with customers and developers to test, maintain, and monitor programs and systems.
• Review performance indicators to locate code problems and route fixes.
• Route and document customer issues and communicate appropriately.
• Contribute to a positive customer experience and satisfaction.
• Other duties as assigned.

Skills

Windows familiarity

Database connectivity

VBScript/JavaScript/Python

Customer service

Learning-oriented

Under pressure

Windows development tools

Technical communication

Excellent written and spoken English

Tools

SSMS

SQL Profiler

Job description

This position is for the 11 pm to 7 am shift.

The opportunity: Do you want the opportunity to learn about healthcare products and processes? Do you enjoy doing something different every day? IPeople Healthcare (https://www.ipeople.com/) is seeking a motivated, engaged, and passionate Support Specialist to join their growing team. We serve the healthcare industry with our products and services, allowing providers to focus on saving patient lives.

Ideal applications are energetic, eager, and customer-focused individuals who will provide front-line service to our clients. This individual needs a basic understanding of Windows-based applications that interact with databases, web services, and Windows services and the ability to work well under pressure. On-the-job training will be given for proprietary IPeople products and services.

We are unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Your responsibilities:

• Answer support phone and email questions and complete customer support tickets.
• Assist users in working with IPeople Healthcare products & services.
• Perform basic diagnostics and troubleshooting for IPeople products & services.
• Perform root cause analysis and provide user assistance in solving issues.
• Collaborate with customers and developers to help test, maintain, and monitor computer programs and systems to address customer issues.
• Review and analyze performance indicators to locate code problems and correct the identified errors or route them properly.
• Route and document customer issues and communicate appropriately.
• Actively focus on and contribute to the success of the customer experience.
• Other duties may be assigned as necessary.

What you’ll need to be successful:

• Basic understanding or familiarity with database connectivity (ADO/ADO.NET, ODBC, OLE DB, etc.)
• Basic understanding of SQL Server and its related tools (e.g. SSMS, SQL Profiler, etc.)
• Basic understanding of VBScript (or similar scripting languages ex. Javascript, Python.
• Have a passion for customer service.
• Have a passion for learning.
• Work well under pressure.
• Good understanding of Windows development techniques and Microsoft development tools/ environments.
• Ability to communicate technical information to both technical and non-technical customers.
• Excellent communication skills, both written and oral.

Why IPeople?

• Competitive salary
• Generous benefits package that includes 80% company-sponsored medical benefits for youand yourdependents; a 401k match of up to 5%; and an unlimited Paid Time Off policy
• For those who work onsite, we have a fun office culture: Friday lunches out of the office, monthly bowling/pool/activities.
• Open-door policy between leadership and team members

IPeople Healthcare, An RLDatix Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IPeople Healthcare, An RLDatix Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. IPeople Healthcare, An RLDatix Company will not tolerate discrimination or harassment based.