Overnight Store Shift Lead

sappbroscareers; Council Bluffs (IA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Life & Accident Insurance

Disability Insurance

401k match

Paid Time Off

Paid Holidays

On-Demand Pay

Uniform & Footwear Program

Employee Assistance Program

Gym Membership Reimbursement

Tuition Reimbursement

Store & Restaurant Discounts

Career Advancement

Job summary

Sapp Bros. is hiring a Full-time Store Shift Lead in Council Bluffs, IA to oversee daily operations, greet guests, ensure clean store, and maintain stock levels.

You will lead a team during shifts, coordinate with management, handle customer issues with five-star service, and contribute to safety and loss-prevention programs. Ideal candidates have supervisory experience, strong teamwork, willingness to learn, and the ability to stand long hours.

Qualifications

• Past supervisory experience is preferred.
• Strong teamwork and communication skills.
• Willingness to learn and adapt in a fast-paced store environment.

Responsibilities

• Greet guests and provide five-star customer service.
• Lead and coordinate team during shifts; assist with scheduling and coverage.
• Operate POS and manage store during shift.
• Ensure cleanliness, restocking, and merchandise displays.

Skills

Supervisory experience

Teamwork

Willingness to learn

Customer service

Leadership

Job description

Full-time Store Shift Lead

Are you looking for an opportunity to build a great career with a company where you and your efforts will truly be valued? Join our team at Sapp Bros.! We operate a chain of travel centers stretching from Utah to Pennsylvania, providing our customers with quality products, a clean environment, and a commitment to excellent service. We are currently looking for motivated and hard-working candidates to fill our open Shift Lead position.

As a Shift Lead, you will play a key role in our mission to be the friendliest and cleanest travel center chain in the United States. This will include delighting our guests by providing them with a clean, inviting, and fully-stocked store, and by giving them the most helpful and professional customer service possible.

Your responsibilities include:

• Greets every guest with a smile, thanking them for their business.
• Walks the store daily and helps identify opportunities and a plan to correct them.
• Assists and provides direction to other team members throughout the shift.
• Operates a point-of-sale cash register.
• Facilitates pre-shift meetings
• Attends and assists regularly scheduled team meetings.
• Checks in vendors and signs for gas/diesel deliveries.
• Plans for and creates five-star merchandise displays.
• Restocks store items on shelves, deli bar, coolers, and freezers.
• Helps provide a safe and clean store by: emptying trash containers; cleaning restrooms and showers; picking up outside trash and sweeping the lot; wiping down gas pumps.
• Orders merchandise and supplies.
• Empowered to handle customer issues from all departments with a commitment to five-star service and a sense of urgency.
• Helps with the monthly inventory process in the store.
• Assists with scheduling of staff.
• Manages difficult decisions on the fly. Resolves staffing needs when staff call off for their shift and works directly with Store Manager or General Manager on coverage.
• Assists with QSR programs to ensure proper coverage during peak times. May include running a QSR register during guest count surges
• Helps manage maintenance and janitorial team so that we offer the cleanest travel centers in the country. These duties will include making sure there is adequate janitorial coverage on shifts, giving team direction on janitorial and maintenance needs as they arise and adhering to our cleanliness and safety standards.
• Manages difficult decisions on the fly. Resolves staffing needs when staff call off for their shift and works directly with Store Manager or General Manager on coverage.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety-minded employees.

As a Shift Lead, you must be reliable and hardworking with a positive and friendly attitude. It is also important that you maintain a professional image at all times.

Additional qualifications for the position include:

• Past Supervisory experience, preferred
• Strong teamwork skills
• Willingness and ability to learn
• Minimum of 18 years of age
• Ability to stand for long periods of time and to lift up to 25 pounds
• Willingness to undergo a criminal background and employment reference check

With Sapp Bros, you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. You'll have the opportunity to use your leadership, creativity, communication and people skills in a fun, rewarding environment. Plus, we offer opportunities for advancement as well as competitive compensation.

Benefits Include:

• Health Insurance
• Vision & Dental Insurance
• Life & Accident Insurance
• Short & Long Term Disability
• 401k plus Company Match
• Employee Referral Program
• Paid Time Off
• Paid Holidays
• On-Demand Pay
• Uniform & Footwear Program
• Employee Assistance Program
• Gym Membership Reimbursement
• Tuition Reimbursement
• Discounts on Gasoline & Diesel - 25 cents off
• Store & Restaurant Discounts
• Career Advancement - We promote from within!